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Food Services Manager of Healthcare Dining Services

4 months ago

Mechanicsburg, United States Culinesse LLC Full time

Are you a hands-on, innovative leader, with hospitality experience? Do you enjoy working in a fast-paced team environment? Are you able to influence and embrace change by initiating creative solutions?

Culinesse, LLC is looking for a Hospitality Manager of Dining Services to join our team A Hospitality Manager of Dining Services who can lead by example and has experience with high volume catering services.

The Hospitality Manager of Dining Services will be responsible for aiding the Director of Dining Services. The general responsibilities of the position include, but are not limited to, those listed below (under "Tasks"). These responsibilities may differ among accounts, depending on business necessities and client requirements.

This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment.

Tasks

The Food Service Manager of Healthcare Dining Services provides supervision and oversight for multi-functional food service concepts in a healthcare showcase account ensuring the highest level of customer and client satisfaction.

Key Duties

  • Maintains and develops client relationships and customer satisfaction.
  • Establishes and maintains a safe work environment.
  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
  • Utilizes resources and programs to ensure operating standards and regulatory requirements are met and employees have the necessary equipment and inventory.
  • Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate in order to drive a high-level of employee engagement.
  • Strong background in safety and sanitation compliance.
  • Provides Training for staff members upon hiring and continued education throughout their employment
  • Certified Dietary Manager preferred
  • Maintain dietary management software including diet changes, extensions, and interventions
  • Provide staffing schedules to maintain high level of engagement with the residents
  • Monitor payroll to ensure budget compliance
  • Maintain high level of customers service within the dining communities
  • Ensure monthly audits are completed with corrective actions
  • Recognize your role as part of the QAPI efforts of your organization and attend training to build understanding and capacity to undertake QAPI work
  • Carry out QAPI roles and responsibilities as assigned
  • Work with onsite HR team to identify, recruit and fill our department needs
  • Add other duties as assigned
  • The Hospitality Manager is responsible for all front of the house responsibilities including events and catering.
  • Provides leadership, support and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met;
  • Assists in training, quality control and in-servicing of staff;
  • The Hospitality Manager is able to perform and often performs the job assignments of employees that work in the independent living venues and, as such, is able to operate a variety of dining services equipment;
  • The Hospitality Manager performs and leads small groups of subordinates in dining services activities on varying shifts as needed;
  • The Hospitality Manager is responsible for building 30, 60, 90 day plans for the IL venues to enhance the operations.
  • The Hospitality Manager is responsible to ensure a high level of customer service is exhibited through the IL venues.
  • The Hospitality Manager is responsible for POS reports and adjusting menu items bases on sales.
  • The Hospitality Manager is responsible for new and creative ways to engage the residents in the dining department.
  • The Hospitality Manager is responsible for labor management, food cost in their respective areas.
  • The Hospitality Manager must conduct themselves in a professional manner and ensure their subordinates do the same;
  • The Hospitality Manager consistently embodies the values of Culinesse;
  • May perform other duties and responsibilities as assigned.
Requirements
  • A high school diploma or equivalent is required - Bachelor's degree is preferred;
  • Specialized training in dining services management and nutrition is desirable;
  • Must successfully complete an approved sanitation and safety course;
  • Two years' experience in quantity food production/service (or equivalent experience) and one year personnel supervision is desired;
  • Current ServSafe certification is required in accordance with state/county law, or must become ServSafe certified within 30 calendar days of hire;
  • Basic computer skills is a must;
  • Ability to understand and place into action basic food safety/sanitation requirements and procedures;
  • Knowledge of, and ability to use, all department equipment;
  • Ability to maintain records and complete reports as required;
  • Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do;
  • Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading and written communication skills;
  • Ability to adjust actions in relation to others' actions, to monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action;
  • Must comply with any dress code requirements;
  • Must be able to work nights, weekends and some holidays.
Competencies
  • Dependability: Job requires being reliable, responsible, and dependable in fulfilling obligations.
  • Attention to Detail: Job requires being careful about detail and thorough in completing tasks.
  • Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Integrity: Job requires being honest and ethical.
  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.