Credit Support Analyst

2 weeks ago

Nashville, United States Caterpillar Full time
Career Area:
Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition
  • Evaluates commercial loan requests by reviewing applications for completeness and then managing the input of information timely in order to approve or deny loan applications.
Responsibilities
  • Reviews the credit application data, credit request for reinstatement, credit limit increase request and confirms customer is active with the Secretary of State and clears the customer through Bridger Insight.
  • Consults with customers to verify financial and credit transactions; responds to customer inquiries and resolves customer complaints.
  • Participates in accomplishment of continuous improvement objectives for the team. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
  • Prepares financial data to allow analysts to determine customers' risk profile for commercial loans.


Skill Descriptors
Finance and Accounting: Knowledge of finance and accounting practices, financial analysis, and reporting; ability to apply finance knowledge appropriately to diverse situations.
Level Basic Understanding:
•Describes the purpose of basic financial reports.
•Explains basic practices for financing projects; gives examples.
•States local financial tracking and reporting requirements.
•Explains basic financial and accounting concepts and terminology.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Basic Understanding:
•Cites personal experiences of receiving excellent customer service.
•Describes examples of poor, mediocre, and excellent service.
•Explains how managing customer perceptions and expectations enhances customer service.
•Describes several important business benefits of providing high quality service.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Basic Understanding:
•Explains the importance of accuracy in own function or unit.
•Identifies tasks or outputs that require accuracy and detail-level attention.
•Identifies the procedures for making sure that results are mistake-free.
•Describes consequences of errors within own unit or function.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Basic Understanding:
•Names specific tools or techniques that can be used to support the analytical thinking process.
•Describes specific software applications or products used for business analytics.
•Gives examples of how analytical thinking has been used to resolve problems.
•Helps others research and learn more about business analytics tools and applications.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
•Describes non-verbal behaviors that influence the interpretation of the message.
•Cites examples of effective and ineffective communications.
•Explains the importance of effective business communication.
•Speaks/writes using correct language, mechanics, and gestures.

Credit Analysis and Verification: Knowledge of credit analysis and verification; ability to utilize tools and techniques to determine the credit-worthiness of an applicant.
Level Basic Understanding:
•Identifies major tasks and responsibilities of credit analysis staff.
•Lists basic tools and techniques used to perform credit analysis.
•Describes the role and importance of credit analysis and verification.
•Clarifies the role of technology in credit analysis and verification.

Financial Statement Analysis: Knowledge of financial statement and balance sheet; ability to analyze financial statement data and determine the credit-worthiness of a business enterprise.
Level Basic Understanding:
•Identifies major financial statements used for assessing the health of a business enterprise.
•Describes how financial statement analysis is used for making sound lending decisions.
•Describes major line items in a income statement and balance sheet.
•Lists major financial ratios and cites examples.

Loan Origination: Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.
Level Basic Understanding:
•Describes the entire loan origination process.
•Identifies different characteristics of various types of loans.
•Lists the pros and cons of various loan application channels.
•Lists policies and procedures related to loan origination within one's own company.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:
September 17, 2024 - September 24, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.

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