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Hospitality Agent
2 months ago
About the job Hospitality Agent
Company Overview: With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed, and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months, or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we're taking stay further for guests all around the world.
Job Summary: Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you
Responsibilities:
•Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
•Guide guests through the Sonder experience, ensuring they have an amazing first impression
•Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
•Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
•Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
•Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
•Travel to multiple Sonder properties throughout the local market, as required
Qualifications:
•Guest-centric and positive mindset
•Organized, hardworking, and detail-oriented
•Comfort with ambiguity and rapidly shifting priorities
•Thrives in a fast-paced, ever-changing, always challenging startup environment
•Ability to work effectively both in a team environment as well as independently
•Comfort in independent problem solving with the humility to ask for help when needed
•Unintimidated by using mobile apps while in the field for team collaboration and communication
•Flexible schedule and is open to working some evenings and weekends
•Ability to lift/carry items and stand/walk for extended periods of time
•This position requires a smartphone and a car in select markets with a valid Driver's License, clean driving record, and proof of insurance
•2+ years' experience working in hospitality, service, and/or customer experience
