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Commercial Banking Administrative Manager

4 months ago

Spring, United States Woodforest Bank Full time

Take the next step toward your new career today

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country

The Commercial Banking Administrative Manager is primarily responsible for the management and oversight of all Commercial Banking front-office systems, Relationship Manager scorecards, reporting, processes and procedures, products and services (i.e., marketing). The incumbent will possess a strong understanding of Commercial Banking portfolio management, analyzing pricing strategies, evaluating data governance controls, and assisting with reviewing and adjusting related policies, procedures and practices to ensure compliance, efficiency and effectiveness of the Bank's commercial banking products. Builds relationships and interact with key control functions across the organization such as Compliance, Legal, Operational Risk and Internal Audit to ensure policies and procedures are adhered to by the Commercial Banking line of business.

Key Responsibilities:

* Monitors the effectiveness of the front to back-end processes for Commercial Banking operations. * Implement policy and procedure improvements by working closely with the sales and operations teams. * Manage the CMB Support queues and ensure timely responses to all questions and requests. * Coordinate the review and remediation of all identified issues ensuring the appropriate root-cause analyses are completed and action plans are implemented timely. * Ensure all Commercial Banking personnel have the requisite skills necessary to adequately perform their duties based on the requirements outlined in all procedure manuals as well as based on the results of Quality Assurance Reviews by assisting in the development of training curriculum for personnel and recommending additional training where needed.

Competencies Required:

* Ability to understand and translate complex credit approval packages and interpret complex commercial loan documentation is critical. * Ability to develop a deep knowledge of the client relationship and in-depth product expertise; acts as a subject manger expert (SME). * Solid technology skills, including intermediate proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applications (Bancline, Mozart, nCino, Precision Lender, Accusystems, CLM, ACBS). * Handles difficult situations with diplomacy and resolves conflicts by employing strong negotiations, communications and presentations skills. * Possess strong attention to detail, time management and problem-solving skills. * Strong planning and organizational skills, with an ability to establish a strategic direction and subsequently develop and manage supporting initiatives. * Strong leadership and relationship management skills; ability to build consensus across diverse teams and achieve results through the effort of others; effective change manager, influential and achieves results. * Excellent customer service skills with the ability to maintain a high degree of confidentiality, diplomacy, tact and salesmanship. * Excellent presentation and communication skills, both written and verbal. * Strong practical knowledge of lending products and services, regulatory guidelines, and industry practices. * Demonstrated ability to research and interpret changes in government regulations and market trends. * Strong analytical, problem solving and judgment skills. * Intermediate to advanced accounting knowledge. * Flexible working schedule.

Minimum Qualifications/Experience:

* 7 years of credit management, lending and depository experience in the financial services or banking industry required.

Formal Education & Certification:

* Bachelor's degree in Finance, Accounting, Business Administration or related field is preferred.

Work Status:

* Full-Time.

Supervisory Responsibility:

* 2 or more direct reports.

Travel:

* 10% travel may be required.

Working Conditions:

* Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.