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Customer Service

4 months ago

Greenville, United States BWI Companies Full time

** Customer Service / Will Call**

**Job Category****:** Office **Requisition Number****:** CUSTO001572 Showing 1 location **Job Details**

**Description**

****POSITION SUMMARY****

Front counter sales and service. Assist walk-in customers by pulling interior items for customer orders or for shipping. Receive and check in inventory for showroom area. Stock shelves, merchandise products and keep showroom interior clean and organized. Telephone contact with new and existing customer base - promoting and taking orders.

Key benefits for all Full Time BWI employees include 401(k) retirement plan with generous company match, excellent health, dental & vision care plan options, flexible spending account and health savings account options, life & disability insurance, up to four weeks paid vacation and 8 paid company holidays.

As a privately held company, BWI has over 60 years of successful sales growth and profitability. As an integral part of the BWI Team, you will be growing with the industry leader in wholesale distribution of lawn & garden products. If leading a team and being an important part of a successful business is something that gets you excited, this career opportunity may be exactly what you're looking for

****ESSENTIAL FUNCTIONS****

**Essential Functions Statement(s)**

* Front counter sales and service.

* Pull interior items for customers and/or shipping.

* Light office work.

* Stock and merchandise shelves with product.

* Answer phone on front counter as well as confer with new and established customer base.

* Assist outside sales personnel to enhance communication with customer base.

****POSITION QUALIFICATIONS****

**Competency** **Statement(s)**

* Accountability - Ability to accept responsibility and account for his/her actions.

* Accuracy - Ability to perform work accurately and thoroughly.

* Communication, Oral - Ability to communicate effectively with others using the spoken word.

* Communication, Written - Ability to communicate in writing clearly and concisely.

* Customer Oriented - Ability to take care of the customers needs while following company procedures.

* Decision Making - Ability to make critical decisions while following company procedures.

* Detail Oriented - Ability to pay attention to the minute details of a project or task.

* Enthusiastic - Ability to bring energy to the performance of a task.

* Friendly - Ability to exhibit a cheerful demeanor toward others.

* Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

* Interpersonal - Ability to get along well with a variety of personalities and individuals.

* Organized - Possessing the trait of being organized or following a systematic method of performing a task.

* Reliability - The trait of being dependable and trustworthy.

****SKILLS & ABILITIES****

****Education:**** High School Graduate or General Education Degree (GED)

**Experience****:** One to two years related experience. Experience in Landscape Market a plus

**Computer Skills:** Basic computer skills, AS-400 (preferred)

**Physica****l** **Demands**

Stand O (Occasionally)

Walk O (Occasionally)

Sit C (Constantly)

Handling / Fingering C (Constantly)

Lifting Under 21 lbs. O (Occasionally)

**N (Not Applicable)** Activity is not applicable to this occupation.

**O (Occasionally)** Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

**F (Frequently)** Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

**C (Constantly)** Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**