Player Services Rep FT
2 months ago
Essential Duties and Responsibilities:A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
1.Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
2.Responsible for fostering an environment of support and motivation for Team Members.
3.Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
4.Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
5.Processes jackpots, cashes checks, redeems valid gaming vouchers received from patrons for an equivalent amount of cash and redeems chips for cash. Other transactions types may occur.
6.Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
7.Maintains and is held accountable for all funds entrusted on an assigned shift.
8.Balances all money transactions and paperwork.
9.Handle guest financial transactions.
10.Monitors for fraud, forged/counterfeit currency and/or vouchers or chips.
11.Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
12.Ensures, always, that the cash inventory is well secured.
13.Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
14.Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
15.Accurately and efficiently performs data entry tasks associated with Players Club memberships.
16.Records and reports database information to management; may assist in updating database files.
17.Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
18.Displays superior people skills and project mature presence and confidence.
19.Conducts informal surveys and queries.
20.Becomes an expert of the player tracking system software.
21.Follows all standard operating procedures and cash handling procedures.
22.Maintains inventory and orderly / neat presentation of retail merchandise.
23.Performs duties related to stocking of inventory.
24.Issues free play, up to authorized limit, and food coupons to guests.
25.Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
26.Keeps position supervisor informed of relevant activities.
27.Other duties as assigned.
Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
•Attend required training sessions offered by the Company.
•Obtain and retain required license(s).
•Perform the duties described in compliance with local laws and regulations.
•Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
•Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
•Have knowledge of the Property's programs to address problem gaming.
•Report any acts of wrongdoing of which the Team Member may have knowledge.
Position Qualifications: High school diploma or GED. Banking and guest service experience preferred. Proficiency with menu-driven programs required; Word and Excel preferred. Must be able to formulate and communicate ideas.
Certificates, Licenses, and Registrations: Virginia Racing Commission License
A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
#colonialdowns
-
Player Services Rep FT
3 months ago
Hampton, United States Colonial Downs Group LLC Full timeJob DescriptionJob DescriptionPosition Summary: Performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information. Provides retail services in the gift shop.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the...
-
Player Services Representative
2 days ago
Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Player Services Representative to join our team at Colonial Downs + Rosie's Gaming Emporium. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a secure and organized environment.Key ResponsibilitiesCustomer...
-
Player Services Shift Manager
3 months ago
Hampton, United States Colonial Downs Group LLC Full timeJob DescriptionJob DescriptionA review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this...
-
Patient Access Rep
4 months ago
Hampton, United States Sentara Healthcare Full timeThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the ap Patient Access, Patient, Customer Service, Healthcare
-
Patient Access Representative
3 weeks ago
Hampton, United States Sentara Healthcare Full timeThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the ap Patient Access, Representative, Patient, Customer Service, Healthcare
-
Environmental Services
4 weeks ago
Hampton, United States Hampton-Newport News Community Services Board Part timeJob DescriptionJob DescriptionEnvironmental Services - Part-time CustodianHourly Pay: $15.37Part-time Monday - Friday 5 pm to 10 pmAre you passionate about creating a clean and safe environment for others? Join our team at Hampton-Newport News Community Services Board as a Part-Time Environmental Services - Custodian. In this role, you will have the...
-
Environmental Services
4 weeks ago
Hampton, United States Hampton-Newport News Community Services Board Full timeEnvironmental Services - Part-time CustodianHourly Pay: $15.37Part-time Monday - Friday 5 pm to 10 pmAre you passionate about creating a clean and safe environment for others? Join our team at Hampton-Newport News Community Services Board as a Part-Time Environmental Services - Custodian. In this role, you will have the opportunity to directly impact the...
-
Service Appointment Coordinator
2 months ago
Hampton, United States Mercedes Benz of Hampton Full timeDo you enjoy talking on the phone? Do you have customer service experience? Do you have the ability to multi task? Are you goal driven? Are you a team player? Manage inbound and outbound calls with clients looking to schedule a service appointment at our family owned dealership, all while providing excellent customer service. Must be prompt, courteous,...
-
Service Appointment Coordinator
3 months ago
Hampton, United States Mercedes Benz of Hampton Full timeJob DescriptionJob DescriptionDo you enjoy talking on the phone?Do you have customer service experience? Do you have the ability to multi task?Are you goal driven?Are you a team player?Manage inbound and outbound calls with clients looking to schedule a service appointment at our family owned dealership, all while providing excellent customer service.Must...
-
Service Appointment Coordinator
3 months ago
Hampton, United States Mercedes Benz of Hampton Full timeDo you enjoy talking on the phone?Do you have customer service experience? Do you have the ability to multi task?Are you goal driven?Are you a team player?Manage inbound and outbound calls with clients looking to schedule a service appointment at our family owned dealership, all while providing excellent customer service.Must be prompt, courteous, friendly,...
-
Customer Service Representative
4 weeks ago
New Hampton, United States Precision Of New Hampton Full timePrecision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team. Our Customer Service Representatives are responsible for the day-to-day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, and working with...
-
Customer Service Representative
4 weeks ago
New Hampton, United States Precision Of New Hampton Full timePrecision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team. Our Customer Service Representatives are responsible for the day-to-day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, and working with...
-
Verizon Customer Service Associate
3 weeks ago
Hampton, United States REI Management Inc. Full time $38,000 - $47,000Job DescriptionJob DescriptionWe are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and...
-
Part-Time Associate Dentist
2 weeks ago
Hampton, United States Spencer Dental & Braces - a Benevis company Full timeOverview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...
-
Transition RN
2 weeks ago
Hampton, United States Maxim Healthcare Services Full timeMaxim Healthcare is hiring for a Registered Nurse (RN) to work on our Transition team. Our Transition Team is a supplemental care unit of skilled nurses whose primary function is to quickly and efficiently get patients home while primary nursing staff are actively recruited. This team is deployed after we receive a patient referral for home care services and...
-
Customer Service Representative
3 weeks ago
New Hampton, United States Precision Of New Hampton Full timePrecision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team. Our Customer Service Representatives are responsible for the day-to-day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, and working with...
-
Customer Service Representative
3 weeks ago
New Hampton, United States Precision Of New Hampton Full timePrecision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team. Our Customer Service Representatives are responsible for the day-to-day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, and working with...
-
Part-Time Associate Dentist
1 month ago
Hampton, United States Benevis Full timeOverview Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...
-
Part-Time Associate Dentist
2 weeks ago
Hampton, United States Spencer Dental & Braces - a Benevis company Full timeOverview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...
-
Housekeeping Service Associate
7 days ago
Hampton, Virginia, United States Prism Hospitality, LP Full timeJob Summary:The Housekeeping Room Attendant will be responsible for providing exceptional service to guests by ensuring the cleanliness and maintenance of guest rooms and public areas. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently in a fast-paced environment.Key...
