Customer Service Representative
3 weeks ago
Precision of New Hampton is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team.
Our Customer Service Representatives are responsible for the day-to-day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, and working with Precision Distributors and Warehouses to ensure customer orders are filled. It also includes phone support for branch employees and the traveling sales team.
This position is our front line, direct contact to the customer. Our Customer Service Reps are outgoing, polite, courteous, organized, and professional at all times in efforts to make the customer's experience pleasant and satisfying, while also keeping Precisions interest in mind. Organization, multi-tasking, administration, and telephone etiquette are required for this position.
RESPONSIBILITIES:
Answer phone
Enter sales orders
Process credit card transactions
Process credits
Perform bank deposits
Confirm order shipments
Solve problems
Work with Excel and Word documents
KNOWLEDGE, SKILLS, & ABILITIES:
Experience using AccPac/Sage is a plus, but not required
Ability to work with patience and courtesy in customer relations
Effective verbal and written communication skills
Ability to think quickly and logically to ensure expedient responses to customer inquiries
Strong organization and multi-tasking skills
Ability to enter information into multiple screens while listening to customers
Familiarity with computers, emailing, and proficiency with Microsoft Excel and Word software
Benefits:
401(k)
Health insurance
Paid time off
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