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Senior Business Analyst

2 months ago

Charlotte, United States Finzly Full time

About Finzly:

Finzly is headquartered in Charlotte, NC, and was founded in 2012 by financial engineers whose mission is to create a modern, real-time, and responsive platform for bankers who need to break free from core limitations. Our initial success and wider adoption arrived after the introduction of our foreign exchange, trade finance, lending, digital banking, and branch banking solutions. Finzly is on a mission to free banks from their core banking systems and core-vendor limitations, by creating an Appstore ecosystem that empowers banks to launch new products and services instantly and easily. Finzly enables financial institutions to make smarter technology decisions while getting to market at fintech speed.

Recently, Finzly has won the Best and Brightest Companies to Work For of 2022 & 2023, Greatest Companies to Work for in NC 2024, and the Best Parallel Core Technology award at the NACHA Smarter Faster Payments Conference in 2023.

About the Role:

Finzly is on an exciting growth trajectory and is seeking a dynamic and enthusiastic individual to join our Professional Services team as a Senior Business Analyst. This role offers a unique opportunity to be a key customer-facing representative for our innovative payment products. We are looking for a well-organized professional who can prioritize and manage multiple responsibilities, including overseeing the implementation scope and serving as an ambassador for Finzly.

Why Join Finzly?

At Finzly, we are at the forefront of innovation in the financial technology space. Joining our team means being part of a forward-thinking company that values growth, learning, and career development. As a Senior Business Analyst, you will have the opportunity to work on cutting-edge projects, collaborate with industry experts, and make a significant impact on our clients success. Your future with Finzly is bright, with ample opportunities for professional growth and advancement.

Primary Job Responsibilities:

  • Product Expertise: Become a knowledge center and product expert for Finzlys Payment Hub.
  • Documentation: Document product requirements, interface requirements, and system gaps, and create comprehensive delivery plans for customers.
  • Collaboration: Work closely with sales, product managers, and professional services teams to deliver tailored solutions.
  • Training & Demonstrations: Lead product training sessions and demonstrations for clients.
  • Innovation: Propose innovative solutions, establish customer delivery development priorities, and identify potential roadblocks.
  • Customer Success: Understand the success metrics for banks and credit unions, ensuring client satisfaction.
  • Travel: Occasionally travel to conferences and customer sites to represent Finzly.

Required Experience:

  • Payments Expertise: 5+ years of experience in ACH, FedWire, or RTP file formats and reconciliation.
  • Customer Experience: Proven track record of delivering payment products that enhance customer experience.
  • Core Banking Systems: Knowledge of core banking systems.
  • API & Data Services: Understanding of data services and API-based product offerings.
  • Project Management Knowledge: Understanding of project management principles and methodologies, with the ability to manage multiple projects simultaneously.
  • Technical Skills: Experience creating flow charts, swim-lane diagrams and proficiency in JIRA, Microsoft Suite (Word, Excel, PowerPoint, Visio), .

Nice to have experience:

  • Solution Delivery: 2+ years of experience in providing solutions in ACH, FedWire, RTP or FX payments.
  • Accounting Knowledge: Experience with accounting for payments.
  • SQL & Scripting: Beneficial experience in SQL and scripting.

Preferred Skills and Qualifications:

  • Educational Background: Bachelors degree in Finance, Business, or equivalent.
  • Certifications: AAP/APRP payment certification.
  • Critical Thinking: Strong critical thinking and decision-making skills.
  • Leadership: Exceptional leadership, planning, priority management, conflict management, and organizational skills.
  • Team Collaboration: Experience working with remote, geographically distributed, and cross-functional teams.
  • Communication: Excellent communication and written skills to effectively interact and influence various levels of the organization.

What We Offer:

  • Full Benefits Package - medical, dental, and vision coverage with HSA option
  • Healthcare FSA and Dependent Care FSA
  • Company-paid Life Insurance
  • Company-paid Long-Term Disability
  • Paid Holidays and generous Paid-Time Off
  • Stock Options
  • Retirement Savings Plan
  • Short Term Disability, Critical Illness, and Accident Insurance
  • Wellness Programs including Employee Assistance Program
  • Annual Cash Bonus and more