Customer Service Representative

3 weeks ago


Chandler, United States LanceSoft Full time

Job Description: Assist clients to prepare for the application process. Manage a high volume of incoming calls. Direct client and information to the assigned case manager. Open, date stamp and distribute all mail. Prepare outgoing mail according to office procedures. Skills Required: Program rules, policies and procedures. Performing varied and complex tasks. Utilization of office equipment and computer software programs. Style and format of email correspondence/memos. Conducting research. Customer service and problem solution techniques. Establishing and maintaining effective working relationships. Dealing with the public using appropriate tact, resourcefulness and diplomacy. Operating information-processing equipment. Communicating accurately both orally and in writing. Provide resolution of difficult customer service complaints/issues. Determining priority of tasks. Screening and routing incoming and outgoing correspondence and requests. Accurately utilize office machines, equipment (printers, scanners, copy machines, postage machines) and computers. Accurate filing and maintenance of records. Work with material of a technical and/or confidential nature. Good verbal and written communication skills, customer service skills/experience and basic computer knowledge. Experience Required: Call center experience and/or front desk experience. Education Required: High school diploma/GED; some college (preferred). #J-18808-Ljbffr



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