Customer Service Representative

2 months ago

Chandler, United States Trescal Full time

**Customer Service Representative**

**Job Description**

Job Title Customer Service Representative

Location Chandler - Chandler, AZ US (Primary)

Job Type Full-time

Education High School

Career Level Experienced (Non-Manager)

Category Customer Service

Job Ad **Trescal** is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

We have a great opportunity for a **Customer Service Representative** to join our team in the **Chandler, Arizona** location.

**In this role you will:**

* Prepare purchase requisitions, customer quotations and estimates, transportation and delivery documents, and other related letters or memos.

* Respond to customer inquiries, investigate and resolve issues, provide status to customers.

* Make price quotations by phone, then prepare your customer quotations with 24 hours to the request

* Responsible for daily, monthly preparation and applicable delivery of customer invoices

* Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.

* Responsible for day to day scheduling and dispatching of Field Service Technicians.

* All other duties as assigned.

**QUALIFICATIONS**

**As a Customer Service Representative you must possess:**

*High School diploma, GED, or equivalent

*Previous experience in a similar customer service role

*Strong computer skills including proficiency in Microsoft Office Suite

*Strong written & verbal communication skills

*Must have strong organizational skills and good attention to detail

*Must be able to lift 50lbs

*Driving not required

**And we would prefer:**

*Previous work experience in a technical service industry

*Experience in dealing with customer inquiries, resolving issues and providing status to customers

*Experience in scheduling work and dispatching field service personnel is preferred.

**BENEFITS:**

We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.

*A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*

***We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.***

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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**Posted**: 2/28/2022

**Job Status**: Full Time

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