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Customer Service Representative I-Call Center

2 months ago

Atlanta, United States Nitelines USA, Inc Full time

Job location : Georgia Department of Revenue 4125 Welcome All Rd | Atlanta, Georgia 30349 Hours: M-F (8 hours daily) Temp-Perm Pay: 15hr The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers. Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information. Duties include, but are not limited to: · Responding to customer requests · Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized · Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions Preferred: 1 year of contact center experience Proficiency with software applications to include Microsoft Word, Excel, and Outlook All candidates must submit a Tax Clearance Letter and complete a Tax Authorization Form to be considered.