Call Center Representative

2 days ago

Atlanta, United States Emerald Logistix Full time
About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact between our customers and the company, helping to address inquiries, resolve issues, and provide outstanding service. As a Call Center Representative, you will be responsible for delivering high-quality customer experiences by assisting callers with a variety of requests, from troubleshooting technical issues to facilitating account changes.

Pay Range: $800 - $1150 weekly

Responsibilities include:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information regarding products, services, and account details.
  • Assist customers with troubleshooting and resolving issues in a timely manner.
  • Document all customer interactions and maintain detailed records in the system.
  • Conduct follow-ups with customers to ensure issues have been resolved satisfactorily.
  • Collaborate with team members to improve service delivery and increase customer satisfaction.
  • Meet or exceed performance metrics such as call volume, response time, and customer feedback.
Qualifications
  • High school diploma or equivalent; relevant experience in a customer service role preferred.
  • Excellent verbal communication skills with a friendly and approachable demeanor.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes and work efficiently under pressure.
  • Proficient with computer systems and software, including Microsoft Office Suite.
  • Demonstrated ability to work effectively both independently and as part of a team.
  • Flexible schedule availability, including evenings and weekends, may be required.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs
  • Flexible work schedule options

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