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Member Experience Associate
3 months ago
The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.
You have to have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats.
Ideal candidates for the Member Experience Associate position will possess the following:
A deep passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers, coworkers, and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible, and detail-oriented.
CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.
Responsibilities of the Front Desk include but are not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Member Experience Associates are to wear a company staff shirt along with either khaki pants or black athletic pants. Sneakers must be worn. No boots, heels, or sandals. You must be well-groomed and neat.
Note on openers and closers: Opening employees are required to be at the club 15 minutes prior to the club's opening time. This is to ensure all items on the Opening Checklist are performed before the club's scheduled opening time. Closing employees are to close at the established time.
Compensation: $12.00 per hour
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