Customer Setup Specialist

2 months ago

Portsmouth, United States Sprague Full time

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day.Employees start with three weeks (15 days) of paid vacation time per year Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?Is giving back important to you? It's important to us, too Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits

  • 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
  • Defined Contribution Plan with an automatic contribution from Sprague
  • Paid Volunteer Time
  • Flexible Working Policy
  • Choice of high deductible and PPO Health Plans to fit your individual needs
  • Wellness Program
We want to hear from you

Our Customer Setup Specialistsare responsible for maintaining the integrity of all customer and terminal data within the Customer Service Department. This position supports the primary interface to company systems which govern customer access to natural gas supply, refined products and materials handling terminals, approved products at those terminals, and the subsequent proper matching of product movements to appropriate underlying supply deals. In this role, you will be responsible for ensuring customers are set up correctly and efficiently, and that data flows accurately and successfully through our systems from purchase to billing, utilizing computers and communication technology & equipment. The ability to exercise sound judgment in decision making and employ effective time management skills are essential to communicating and interacting effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Delivering results under pressure in a fast-paced environment will promote positive customer and employee relations. This role also provides backup and on-call phone support coverage as required.

What you'll be doing:
  • Act as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up correctly and efficiently.
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s).
  • Perform data cleanup tasks to ensure the accuracy, completeness, and consistency of customer data. This may involve identifying and correcting errors, removing duplicates, and standardizing data formats to maintain data integrity.
  • Maintain customer management and terminal automation software systems to support their proper daily operation.
  • Directly or indirectly reconcile complex issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to solve.
  • Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills.
  • Produce and maintain detailed process documentation
  • Conduct all interactions in a professionally positive tone.
  • Participate in projects as required.
  • Other duties as required.
This opportunity is based in Portsmouth, NH.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years.

Qualified candidates for this role will have the following:
  • Bachelor's degree and/or 1-3 years' experience in data analysis or customer support role.
  • Effective time management, communication skills, and a willingness to learn.
  • Ability to work as part of a hybrid team as well as individually using available resources.
  • Attention to detail and accuracy, with the ability to identify and rectify data errors and inconsistencies.
  • Ability to work well with others, organize workload, perform under pressure in a fast-paced environment.
  • Ability to problem solve and conduct research for customer inquiries.
  • Familiarity with customer-centric databases preferred.


Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague

Sprague is an EEO/AA employer.We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

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