Customer Setup Specialist

5 months ago

Portsmouth, United States Sprague Full time

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day.Employees start with three weeks (15 days) of paid vacation time per year Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?Is giving back important to you? It's important to us, too Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits

  • 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
  • Defined Contribution Plan with an automatic contribution from Sprague
  • Paid Volunteer Time
  • Flexible Working Policy
  • Choice of high deductible and PPO Health Plans to fit your individual needs
  • Wellness Program
We want to hear from you

Our Customer Setup Specialistsare responsible for maintaining the integrity of all customer and terminal data within the Customer Service Department. This position supports the primary interface to company systems which govern customer access to natural gas supply, refined products and materials handling terminals, approved products at those terminals, and the subsequent proper matching of product movements to appropriate underlying supply deals. In this role, you will be responsible for ensuring customers are set up correctly and efficiently, and that data flows accurately and successfully through our systems from purchase to billing, utilizing computers and communication technology & equipment. The ability to exercise sound judgment in decision making and employ effective time management skills are essential to communicating and interacting effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Delivering results under pressure in a fast-paced environment will promote positive customer and employee relations. This role also provides backup and on-call phone support coverage as required.

What you'll be doing:
  • Act as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up correctly and efficiently.
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s).
  • Perform data cleanup tasks to ensure the accuracy, completeness, and consistency of customer data. This may involve identifying and correcting errors, removing duplicates, and standardizing data formats to maintain data integrity.
  • Maintain customer management and terminal automation software systems to support their proper daily operation.
  • Directly or indirectly reconcile complex issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to solve.
  • Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills.
  • Produce and maintain detailed process documentation
  • Conduct all interactions in a professionally positive tone.
  • Participate in projects as required.
  • Other duties as required.
This opportunity is based in Portsmouth, NH.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years.

Qualified candidates for this role will have the following:
  • Bachelor's degree and/or 1-3 years' experience in data analysis or customer support role.
  • Effective time management, communication skills, and a willingness to learn.
  • Ability to work as part of a hybrid team as well as individually using available resources.
  • Attention to detail and accuracy, with the ability to identify and rectify data errors and inconsistencies.
  • Ability to work well with others, organize workload, perform under pressure in a fast-paced environment.
  • Ability to problem solve and conduct research for customer inquiries.
  • Familiarity with customer-centric databases preferred.


Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague

Sprague is an EEO/AA employer.We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

  • Customer Setup Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Sprague Resources GP LLC Full time

    Customer Setup SpecialistSprague Resources GP LLC is seeking a skilled Customer Setup Specialist to join our team. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of customer and terminal data. This involves ensuring that customers are set up correctly and efficiently, and that data flows accurately...

  • Customer Setup Specialist

    1 month ago

    Portsmouth, Virginia, United States Sprague Full time

    About SpragueSprague is a leading energy company that has been delivering innovative solutions to customers for over 150 years. We take a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast.Job SummaryWe are seeking a highly skilled Customer Setup Specialist to join our team. This...

  • Customer Setup Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States Sprague Resources GP LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Setup Specialist to join our team at Sprague Resources GP LLC. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of all customer and terminal data. This role requires strong analytical and problem-solving skills, as well as excellent communication and...

  • Banquet Event Setup Specialist

    3 weeks ago

    Portsmouth, New Hampshire, United States Wentworth By the Sea Full time

    Wentworth by the Sea Resort and Spa is a leading destination for events and weddings, offering a unique and unforgettable experience for guests. We are seeking a skilled Banquet Event Setup Specialist to join our team and help us deliver exceptional service to our clients.The Banquet Event Setup Specialist will play a critical role in ensuring that our event...

  • Customer Service Specialist

    3 weeks ago

    Portsmouth, United States City of Portsmouth Full time

    STATEMENT OF JOB - Under general supervision, this position performs a variety of routine administrative and fiscal functions, to include preparing and processing financial information specific to programs offered through the department, cashiering, Customer Service Specialist, Customer Service, Specialist, Retail, Information

  • Bilingual Customer Service Specialist

    2 months ago

    Portsmouth, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Expeditor - Retail Operations Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Hannaford Supermarkets Full time

    Job Title: Expeditor - Retail Operations SpecialistAt Hannaford Supermarkets, we are seeking a highly skilled Expeditor to join our team in the Retail Operations department. As an Expeditor, you will be responsible for ensuring the smooth and efficient operation of our To Go department, providing exceptional customer service, and maintaining the highest...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers.Key Responsibilities:Customer Service: Work closely with customers...

  • Bilingual Customer Service Specialist

    3 months ago

    Portsmouth, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Relationship Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States Bankprov Full time

    Job DescriptionWe are seeking a highly skilled Relationship Specialist to join our team at BankProv. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building strong relationships, and identifying opportunities to grow our business.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers. Your primary goal will be to determine customer needs, answer...

  • Inheritor Services Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States Service Credit Union Full time

    Job DescriptionAt Service Credit Union, we're committed to bringing passion and customer focus to our business. We're seeking a highly skilled Inheritor Services Specialist to join our team in Portsmouth, NH.Key ResponsibilitiesMaintain thorough knowledge of Payable on Death and Revocable Trust accounts, as well as comprehensive knowledge of deceased account...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States City of Portsmouth, VA Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at the City of Portsmouth, VA. This is a part-time regular position that requires excellent communication and problem-solving skills.Key ResponsibilitiesProvide quality customer service to visitors, guests, and the general public.Perform routine to complex...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Navy Exchange Full time

    Job Summary:As a Cashier and Customer Service Specialist at Navy Exchange, you will be the face of our company, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your role will involve interacting with customers, answering their queries, and providing them with information about our products...

  • Parts Specialist

    4 weeks ago

    Portsmouth, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 2179 Lafayette Rd [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States Citizens Full time

    Job DescriptionAs a Citizens Branch Associate, you will play a vital role in delivering exceptional customer service and financial solutions to our customers. Your primary responsibility will be to greet customers in our lobbies, provide personalized advice and solutions, and connect them to our Bankers for further assistance.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Portsmouth, New Hampshire, United States Trimble Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Trimble. As a Technical Support Specialist, you will be responsible for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel.Key Responsibilities:Diagnose, troubleshoot,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Portsmouth, New Hampshire, United States Sherwin-Williams Full time

    Job DescriptionCustomer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product...

  • Welder Specialist

    6 months ago

    Portsmouth, United States EPSILON SYSTEMS Full time

    Epsilon Systems Mission Readiness Group is currently seeking a full-time Welder Specialist in Portsmouth, VA. Summary: Performs various welding processes to repair, modify and install various pipes, structures, foundations and fittings associated with shipboard hydraulic, pneumatic and water systems. Selects proper materials and requirements to perform...

  • Production Specialist

    1 month ago

    Portsmouth, Virginia, United States Goodwill Northern New England Full time

    Work with Us:At Goodwill Northern New England, we're dedicated to helping individuals facing barriers to employment find meaningful work opportunities. As a Production Specialist, you'll play a vital role in our mission to transform lives through work.About the Role:As a Production Specialist, you'll be responsible for sorting, inspecting, and stocking...