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Credit & Collections Rep.

2 months ago

Minneapolis, United States ObjectWin Technology Full time
Job Title: Credit & Collections Rep.
Location: Minneapolis, MN 55402
Duration: 3 Months

Description:
The Credit & Collections role is responsible for reviewing credit held orders, resolving outstanding issues to move order to production timely.
  • Responsible for handling inbound and outbound calls related to credit held orders & resolving open accounts receivable.
  • Position requires the ability to work independently and adapt to a fast-changing environment.
  • Follows the credit process and procedures to make credit decisions to review credit held orders.
  • Conducts customer reviews of new and existing customers, recommending credit lines. Informs supervisor of deteriorating credit.
  • Responsible for reaching out via phone, email, or fax to customers in a professional manner to collect payment for overdue invoices while keeping or improving customer relations.
  • Acts as the liaison between customer service/sales and customers and manages overdue accounts, helping to resolve outstanding issues that may prevent order production on new orders and reducing accounts receivable delinquency.
  • Partners with cash applications, tax team, sales, and customer service teams to research and resolve short payments.
  • Responds to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner.
  • Informs supervisor of potential problems in the credit review process or collection process and make recommendations for process improvement.

Basic Qualifications:
Education and Experience:
  • HS/GED and 2 years' experience in collections.
  • Understanding of transactional based business processes and impacts.
  • Knowledge of ERP systems and GetPaid experience.
  • Proficient with Microsoft office tools (Excel, Word, and Outlook).

Preferred Qualifications:
  • Strong written, verbal, and interpersonal communication skills.
  • Excellent problem-solving and analytical skills.
  • Ability to manage multiple phone lines.