Coach Customer Care Center Senior Manager

4 weeks ago


Tallahassee, United States CareerBuilder Full time

**Primary Purpose:**

The Sr. Manager for Coach Customer Care

will be responsible for leading a multi-channel retail contact center, located at our distribution center in Jacksonville, FL. This position is responsible for the implementation and execution of brand-enhancing customer service initiatives, while developing and leading a team of service professionals to achieve departmental goals. Tactical emphasis is on customer care, sales, quality management, recruiting, coaching and training.

* Design processes that model The Coach Experience sales and service protocols, increase efficiency and support accelerated growth.
* Lead and develop a strong, motivated team of leadership and service professionals, building the necessary knowledge, skills, and capabilities to execute our business strategies and maintain the highest level of customer and employee satisfaction.
* Provide strategic leadership to Team Leads, broadening and elevating their abilities.
* Develop and execute reward and recognition programs designed to increase employee morale while driving performance success.
* Create succession plans for key roles within the Contact Center; insuring a bench of future leaders.
* Drive customer service, sales, and quality metrics to achieve departmental goals.
* Partner with Training/QA Manager to identify on-going training/quality initiatives to support improved performance and associate development.
* Partner with Sr. Director to prepare AOP (budget); ensure established financial objectives are achieved.
* Maximize current tools and technology to support sales and service initiatives.
* Serve as Customer Care Business Lead on cross functional project teams to execute strategic initiatives.
* Analyze key business drivers; leverage data to make recommendations and changes necessary to balance cost and service objectives.
* Provide subject matter expertise on tools and technology needed to evolve the customer experience in line with Coachs omni-channel strategy.
* Perform other duties and projects as assigned.
* Bachelors degree in a related field or equivalent experience.
* **5+ years leadership experience in an inbound, multi-channel customer contact center, preferably within a luxury retail brand**.
* **Strong working knowledge of contact center operations**, technologies, systems and processes.
* Ability to form strong cross-functional relationships and influence others to drive to a common goal.
* Demonstrated abilities in understanding an organizations goals and objectives and transforming into broad actionable strategies that drive team behaviors and quality execution.
* Proven experience in developing and building high performing teams; ensuring talent and bench strength is available to support company growth.
* Exceptional level of skill in both oral and written communications and the ability to effectively present ideas and information.
* Strategic perspective on business and operational issues.
* Highly adaptable to changes in priorities and business conditions while still driving towards results.
**Customer Focus:**

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. **Learning on the Fly:**

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. **Strategic Agility**

: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

#J-18808-Ljbffr


  • Patient Care Coach

    2 days ago


    Tallahassee, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist Onsite – Jacksonville, FL Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...


  • Tallahassee, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.In 2021, we went public...


  • Tallahassee, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite – Jacksonville, FL Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a customer care...


  • Tallahassee, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist Onsite – Jacksonville, FL Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...

  • Chef Coach

    2 weeks ago


    Tallahassee, United States Villas at Killearn Lakes Full time

    Job DescriptionJob DescriptionSalary: Do you want to work in a unique atmosphere that feels like you're home when you walk through our doors?Chef Coach - Supervising and delivering Nourishing Meals and Building Relationships in an Elder Care NeighborhoodIntroduction:  We are a unique neighborhood of homes for assisted living and memory care. We are a...


  • Tallahassee, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionOutpatient Treatment Coach   Onsite – Jacksonville, FL  Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS...


  • Tallahassee, FL, United States The Gables of Tallahassee Full time

    Are you ready for a dynamic work environment that champions senior care, one where your excellent leadership is utilized to manage the company’s vision to achieve industry-leading resident care goals? If so, our Health Care Director position may be the perfect job for you. Our focus is to maximize the potential of every life we touch by living our mission...


  • Tallahassee, United States Wondr Health Full time

    Wondr Health Senior Marketing Manager, B2C Tallahassee , Florida Apply Now Wondr Health is the proven leader in preventative and chronic care for metabolic, emotional, and physical health transformation. Leveraging over 15 years of behavior change experience and partnership with health plans and employers, Wondr Health delivers interrelated, personalized,...


  • Tallahassee, United States The Gables of Tallahassee Full time

    Beautiful Environments, Caring AssociatesAre you ready for a dynamic work environment that champions senior care, one where your excellent leadership is utilized to manage the company’s vision to achieve industry-leading resident care goals? If so, our Health Care Director position may be the perfect job for you.Our focus is to maximize the potential of...


  • Tallahassee, United States BOTE Full time

    **Director, Customer Experience** **TYPE** Full-Time **LEVEL** Director-Level **LOCATION** Miramar Beach, FL **TO APPLY** Send resume or credentials to careers@boteboard.com **COMPANY OVERVIEW** BOTE was founded in Destin, FL by husband and wife team Corey and Magda Cooper, with the purpose of reshaping the standup paddle board industry from what was largely...


  • Tallahassee, United States Elegance Senior Living Full time

    Key Responsibilities: Collaborate closely with Functional Leaders to spearhead Company-wide initiatives aimed at boosting revenue and optimizing expenses, aligning with community NOI objectives. Utilize analytical problem-solving techniques to address intricate business inquiries, providing data-backed responses. Provide exceptional customer service by...

  • Senior Sales Manager

    2 weeks ago


    Tallahassee, United States Space Perspective Full time

    About Space Perspective Space Perspective is the world’s first and only carbon-neutral spaceflight experience company on a mission to make transformative space travel accessible to more people than ever before. Its Spaceship Neptune, which comprises a pressurized capsule propelled by a giant SpaceBalloon™, offers a safe and accessible six-hour journey to...


  • Tallahassee, Florida, United States HCA. Full time

    Description SHIFT: No WeekendsSCHEDULE: Full-time Capital Regional Medical Center (CRMC) is a fully-accredited healthcare facility with more than 1,100 employees and 500 physicians. A 266-bed, acute-care hospital that offers 24/7 Emergency Services in Leon and Gadsden Counties including; a Pediatric ER , Senior Care ER and an Express Care ER . We also offer...


  • Tallahassee, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are actively hiring for a Director of Resident Care to join our team. The Resident Care Director is responsible for coordinating resident care to ensure residents remain as independent as possible for as long as possible. The Resident Care Director will assist residents and their families in maintaining the physical...


  • Tallahassee, United States Hawthorn Senior Living Full time

    Job Description Job Description Mulligan Park, the premier independent living community for active seniors in Tallahassee, has an opening for a full-time CDL Bus Driver.In addition to bus driving, responsibilities can also include maintenance, server, and housekeeping. About 25-30 hours a week. Our Mission:Our residents deserve the best so we are seeking...


  • Tallahassee, United States Lufthansa Aerial Services Full time

    **(Senior)Consultant Customer Experience (m/w/d)** Wir suchen aufgeschlossene Beraterpersnlichkeiten, die ihre Methoden und Tools beherrschen und sie kompetent auf die individuellen Fragen der Kunden -international und Lufthansa intern- anwenden- egal, ob das Thema in der eigenen Kernkompetenz liegt oder in einem anderen Bereich der Luftfahrt. **Fakten** *...


  • Tallahassee, United States Trulieve Full time

    Senior Marketing Insights Manager Department: Marketing Reports to: Florida State Director FLSA Status: Exempt Location: Remote/ Travel to FL Role Summary: Trulieve is in search of a Senior Marketing Insights Manager that can analyze all aspects of the marketing funnel performance to understand what works for the business and ultimately supports the positive...

  • RN PACU Nurse

    2 days ago


    Tallahassee, United States Tallahassee Outpatient Surgery Center Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Tallahassee Outpatient Surgery Center have the opportunity to make a real impact. As an RN PACU Nurse - Surgery Center you can be a part of...


  • Tallahassee, United States sagesure Full time

    Overview:SageSure is seeking an experienced Customer Service Supervisor to motivate, support and lead our Customer Service Contact Center team members to maximize performance. The ideal candidate must have customer service and supervisory experience in a contact center environment. If you are an effective communicator, able to lead and motivate a team, are...

  • Senior Sales Manager

    4 weeks ago


    Tallahassee, United States Trump Hotels Full time

    **Senior Sales Manager** Location: **Trump International Hotel & Tower New York** Department: **Sales** Job Code: **4819** Employment Duration: **Full time** **Description** Trump International Hotel and Tower New York is looking for a **Senior Sales Manager** to join our dynamic team! This position is responsible for identifying, prospecting, securing, and...