Front Office Operations Manager
4 weeks ago
The Front Office Operations Manager will oversee the day-to-day operations of the Front Office, ensuring seamless check-in and check-out procedures, luggage handling, and concierge services. This role requires a strong leader who can motivate and train a team to deliver exceptional guest experiences.
Key Responsibilities:
- Manage Front Desk staff to ensure efficient and friendly service
- Oversee check-in and check-out procedures, including luggage handling and concierge services
- Develop and implement training programs to enhance team performance
- Monitor and maintain high standards of customer service
Requirements:
- Experience in hotel Front Desk positions
- Strong leadership and coaching skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Mainsail Lodging and Development is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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