Customer Success Specialist

3 weeks ago


Princeton, United States CORESTAFF Services Full time

Could go perm for the ideal candidate.

Must be local to Princeton, NJ - It is still a hybrid role, but it is based out of the Princeton office. Our agents/Team are required to be in the office once per month on dates that are selected well in advance.

After going perm, agents are expected to work weekends, which currently is being rotated and people would be expected to work 1 out of every 4-6 weekends currently. You may be asked to work a later shift (11-7, 12-8), which is also in a monthly rotation.

Ideal candidate should have great communication skills

They will be working on B2B clients - speaking with Sr level customers

Should have strong research skills, this role involves research

Will be assisting with Factiva and Dow Jones Risk & Compliance

The position resides in the Customer Experience Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people.

Key Responsibilities:

Provide high-level telephone, email, and web chat support for the Dow Jones suite of PIB products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.

Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.

Provide professional-level support to retain customers and increase customer loyalty.

Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.

Ensure all relevant procedures are followed from beginning to resolution.

Ensure all key performance indicators and service levels are met.

Actively seek out opportunities for self-improvement, and participate in new product and procedural training.

Work with other departments to ensure escalated issues are handled efficiently and correctly.

QUALIFICATIONS:

Superior verbal and written communication skills with the ability to quickly establish trust and reliability

Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

Ability to maintain a positive attitude in an often busy and stressful environment

Ability to understand new technical systems and applications quickly

Attention to detail and the ability to multitask, prioritize, and meet deadlines

Positive outlook on change and flexible approach to team-based work environment and structure

Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries

For language specific positions: native level proficiency in written and spoken communication.

Preferred

Previous Customer Service experience preferred

Desired

Salesforce experience a plus

Desire to grow within the company

College degree desired

Previous research experience desired

Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus

by Jobble



  • Princeton, United States Lumos Learning Full time

    Lumos Learning is looking for a “Customer Success Manager” who could communicate effectively with our customers, provide engaging product training, assist in the timely resolution of issues, and share periodic product updates. There are two main objectives: driving customer retention via usage and nurturing growth by building relationships. You will...


  • Princeton, United States CHEMRES Full time

    Job DescriptionJob DescriptionCUSTOMER ACCOUNT SPECIALIST-Princeton, NJCHEMRESCHEMRES is a fast paced, growth oriented global supplier of commodity and engineering resins seeking a Customer Account Specialist in Princeton, NJ to support continued growth. The Customer Account Specialist is responsible for complete order management, quoting, material sourcing,...


  • Princeton, United States Rose International Full time

    Date Posted: 05/08/2024 Hiring Organization: Rose International Position Number: 463747 Job Title: Customer Service Specialist Job Location: Princeton, NJ, USA, 08540 Work Model: Onsite Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 25.00 Max Hourly Rate ($): 29.00 Must Have Skills/Attributes: Customer...


  • Princeton, United States Rose International Full time

    Date Posted: 05/08/2024 Hiring Organization: Rose International Position Number: 463747 Job Title: Customer Service Specialist Job Location: Princeton, NJ, USA, 08540 Work Model: Onsite Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 25.00 Max Hourly Rate ($): 29.00 Must Have Skills/Attributes: Customer...


  • Princeton, United States Rose International Full time

    Date Posted: 05/08/2024 Hiring Organization: Rose International Position Number: 463747 Job Title: Customer Service Specialist Job Location: Princeton, NJ, USA, 08540 Work Model: Onsite Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 25.00 Max Hourly Rate ($): 29.00 Must Have Skills/Attributes: Customer...


  • Princeton, United States Dow Jones Full time

    About us**: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations...


  • Princeton, United States RiseIT Solutions Full time

    Position: Technical Client Support Specialist Locations : Princeton NJ Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch) Mode: Onsite Full Job Description: The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support. The Client Support Specialist must be...


  • Princeton, United States A-1 Limousine Inc. Full time

    Job DescriptionJob DescriptionDescription:Are you a proactive and motivated professional looking to apply your administrative skills in a fast-paced sales environment? A-1 Limousine is looking for a Business Development Specialist who is not only adept at sales but also possesses strong administrative abilities to enhance our sales processes and customer...


  • Princeton, United States David Franck Insurance Agency Inc. Full time

    The Insurance Sales Specialist is responsible for selling insurance policies and products to clients, helping them understand and select the best options to meet their needs. This role involves identifying sales opportunities, providing expert advice, and delivering exceptional customer service. The Insurance Sales Specialist will focus on building a strong...


  • Princeton, United States Compunnel Inc. Full time

    Position: Enterprise Resource Planning SpecialistLocation: Princeton, NJ (Onsite)Duration: ContractPOSITION OVERVIEW : O2C ConsultantPOSITION GENERAL DUTIES AND TASKS :Job Description:• Analyzing client business requirements designing solutions, and collaborating for project success.• Analyze client requirements to craft customized Oracle Integration...


  • Princeton, United States Compunnel Inc. Full time

    Position: Enterprise Resource Planning SpecialistLocation: Princeton, NJ (Onsite)Duration: ContractPOSITION OVERVIEW : O2C ConsultantPOSITION GENERAL DUTIES AND TASKS :Job Description:• Analyzing client business requirements designing solutions, and collaborating for project success.• Analyze client requirements to craft customized Oracle Integration...


  • Princeton, New Jersey, United States Munich Re Full time

    Business Analyst Specialist Company Munich Re America Location Princeton , United StatesWe're adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. We will consider a range of experience for this role and the offer...


  • Princeton, United States David Franck Insurance Agency Inc. Full time

    Job DescriptionJob DescriptionThe Insurance Sales Specialist is responsible for selling insurance policies and products to clients, helping them understand and select the best options to meet their needs. This role involves identifying sales opportunities, providing expert advice, and delivering exceptional customer service. The Insurance Sales Specialist...

  • Labeling Specialist

    3 weeks ago


    Princeton, United States AA2IT Full time

    Job DescriptionJob DescriptionLabeling Specialist within Animal HealthMust have:• Hybrid schedule• Experience would be preferred over a degree.• Looking for someone with labeling expertise in the pharmaceutical industry, vaccines manufacturing or GMP.• Software: MS office Typical day:• Very intensive label-oriented job• Need someone to hit the...


  • Princeton, United States Lingraphica Full time

    Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their...


  • Princeton, United States Lingraphica Full time

    Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their...


  • Princeton, United States Software Galaxy Systems, LLC Full time

    Job Opportunity as "Technical System support Specialist" at Princeton, NJ Hybrid - Required to come to PRI office 1x a month. 6 month assignment with possibility to turn into full time hire. Required skills : 3+ years experience in a customer facing technical role and should be aligned with Access Management solutions. 3+ years of...


  • Princeton, New Jersey, United States Munich Re Full time

    We're adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. We will consider a range of experience for this role and the offer will be commensurate with that.The CompanyMunich Re US (MR US) offers the financial strength...


  • Princeton, New Jersey, United States Munich Re Full time

    Business Analyst Specialist Company Munich Re America Location Princeton , United StatesWe're adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. We will consider a range of experience for this role and the offer...

  • Operations Specialist

    4 weeks ago


    Princeton, United States GForce Life Sciences Full time

    GForce is seeking an experienced, Operations Specialist, to join our growing pharmaceutical client. This consultant will support the day-to-day operations of the administrative support program, providing program management & operational assistance in what is a fast-paced day-to-day environment with frequent interaction with customers (400+ leaders) and ~40...