Customer Service Specialist

3 weeks ago

Princeton, United States Rose International Full time

Date Posted: 05/08/2024

Hiring Organization: Rose International

Position Number: 463747

Job Title: Customer Service Specialist

Job Location: Princeton, NJ, USA, 08540

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 6

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 29.00

Must Have Skills/Attributes: Customer Support, Sales force, Vendor Management

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Looking for a Customer Service/Admin assistant to join our team and provide exceptional service to our customers. In this role, you'll wear many hats, from verifying customer accounts and vetting leads in Salesforce to providing administrative support to department managers.

Responsibilities:

• Assist customers with inquiries and requests via phone, email, or chat.

• Verify customer accounts and ensure data accuracy.

• Utilize Salesforce (50-60% of your time) to vet leads and manage customer interactions.

• Provide administrative support to department managers and their staff, including word processing, editing documents, and maintaining databases.

• Maintain a positive and professional demeanor while effectively resolving customer issues.

Qualifications:

• 3 years of customer service experience.

• 1 year of experience using Salesforce.

• Proficiency in two to three vendor software programs (experience with Salesforce programs a plus).

• Previous clerical experience, word processing, including data entry, document editing, and database management.

• Excellent communication, interpersonal, and problem-solving skills.

• The ability to prioritize tasks, manage time effectively, and work independently with moderate to minimal supervision.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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