Customer Service Consultant

2 months ago

Oak Brook, United States Euclid Vision Corporation Full time
Company

Euclid Vision Corporation (Euclid) and Visionary Optics are global leaders in Proactive Myopia Management and Scleral Lenses and have joined forces to deliver exceptional specialty eye care products that are high-performing, accessible, and personalized for each individual patient's eyes. Euclid is the manufacturer of the Euclid MAX™ and Euclid Emerald® Ortho-K contact lenses for overnight wear to reshape the cornea and wake up to clear vision. Today, Euclid Ortho-K lenses are proven on millions of eyes around the world. With headquarters in Virginia, USA, and offices in Shanghai and Beijing, China, Euclid is leading efforts in myopia management around the world.Visionary Optics is the manufacturer of Europa, Europa Tangent, and Latitude scleral lenses.These transformative lenses offer life-changing benefits to patients with irregular cornea and dry eye disease and offer the most advanced customization available. Together, Euclid and Visionary Optics are helping to lead the efforts in advancing specialty eye care across the globe.

Position Summary

The Customer Service Consultant will leverage their technical and product expertise to consult with customers on lens fitting issues, ensuring optimal outcomes and patient satisfaction with Visionary Optics' and Euclid Vision products. This individual brings strong communication skills, a passion for continuous learning, and proficiency in delivering exceptional customer service.

Primary Responsibilities:

  • Using technical and product expertise, consults with customers on lens fitting issues with Visionary Optics' and Euclid Vision products to achieve the best possible outcome and patient satisfaction.
  • Provides the highest quality and excellence in data entry of customer orders.
  • Participates in ongoing department training and assessment programs.
  • Participates in cross-training of Euclid customer service needs and order entry
  • Performs maintenance in the Returns Department, including logging in received lenses and ensuring credit memos are issued accurately and in a timely manner.
  • Takes lens orders & VibrantVue orders by telephone, email, and fax.
  • Enters orders into the database system.
  • Answers questions regarding our products.
  • Answers questions and solving problems regarding customer accounts, including orders and payments.
  • Understands importance of adherence to all relevant company manufacturing, shipping / packaging and quality assurance related SOPs, Forms, Logs and Indexes and commitment to compliance with FDA regulations including complaint investigations.
  • Other duties may be included.
Qualifications
  • Attainment of high school diploma or higher education degree
  • 3-5 years of customer service experience is required
  • Experience working in professional role in the contact lens industry is preferred
  • Knowledge and experience working in Microsoft Office Suite, including proficiency in Excel
  • Demonstration of excellent customer service skills
  • Understanding of Opthalmic, optometric, optician fields are preferred

  • IT Support Services Consultant

    2 months ago

    Oak Brook, United States Lockmann Krane International, Inc. Full time

    We are seeking “IT Extroverts” to join our growing consulting group!Our mission is to prime our Clients for progress and growth through expert IT consulting.We are seeking a qualified, experienced Support Services Representative to join our team. Our Support Services Representative provides support to our client base via our Help Desk function. You...

  • IT Support Services Consultant

    2 months ago

    Oak Brook, United States Lockmann Krane International, Inc. Full time

    We are seeking “IT Extroverts” to join our growing consulting group!Our mission is to prime our Clients for progress and growth through expert IT consulting.We are seeking a qualified, experienced Support Services Representative to join our team. Our Support Services Representative provides support to our client base via our Help Desk function. You...

  • Customer Service Trainer

    1 month ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals. Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer...

  • Customer Service Trainer

    1 week ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer...

  • Customer Service Trainer

    1 month ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer...

  • Customer Service Trainer

    1 month ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer...

  • Customer Service Trainer

    2 months ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of...

  • Customer Service Trainer

    1 month ago

    Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of...

  • Customer Service Representative

    2 weeks ago

    Oak Brook, United States Banner Personnel Full time

    Job DescriptionJob DescriptionContact Center Representative - Member ServicesTemp to Perm positionWe are looking to hire Customer Service Reps to work for well-established client in providing benefits and public pension funds for retirees. The primary responsibility of the Customer Service Rep is to act as liaison between the company and its customers...

  • Customer Service Trainee

    3 months ago

    Oak Brook, United States Advocate Health Full time

    Major Responsibilities: Develops proficiency to answer customer inbound billing calls in a high-volume call center environment to service and retain customers. Responds to customers questions with the ability to resolve and process most concerns on the initial call. Learns to act using appropriate discretion, to address customer needs, resolve issues, and...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, United States EPITEC Full time

    POSITION: Employee Care Coordinator JOB TYPE: W2 Full-Time, Contract LOCATION: Oak Brook, IL JOB SUMMARY FOR EMPLOYEE CARE COORDINATOR: We are looking for an Employee Care Coordinator. This individual will be responsible for answering calls to our toll-free line related to Payroll and Leave of Absence for both US and Canadian customers. RESPONSIBILITIES...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, United States EPITEC Full time

    POSITION: Employee Care Coordinator JOB TYPE: W2 Full-Time, Contract LOCATION: Oak Brook, IL JOB SUMMARY FOR EMPLOYEE CARE COORDINATOR: We are looking for an Employee Care Coordinator. This individual will be responsible for answering calls to our toll-free line related to Payroll and Leave of Absence for both US and Canadian customers. RESPONSIBILITIES...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, United States EPITEC Full time

    POSITION:Employee Care CoordinatorJOB TYPE:W2 Full-Time, ContractLOCATION:Oak Brook, ILJOB SUMMARY FOR EMPLOYEE CARE COORDINATOR:We are looking for an Employee Care Coordinator. This individual will be responsible for answering calls to our toll-free line related to Payroll and Leave of Absence for both US and Canadian customers.RESPONSIBILITIES FOR EMPLOYEE...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, United States EPITEC Full time

    POSITION:Employee Care CoordinatorJOB TYPE:W2 Full-Time, ContractLOCATION:Oak Brook, ILJOB SUMMARY FOR EMPLOYEE CARE COORDINATOR:We are looking for an Employee Care Coordinator. This individual will be responsible for answering calls to our toll-free line related to Payroll and Leave of Absence for both US and Canadian customers.RESPONSIBILITIES FOR EMPLOYEE...

  • Licensed Customer Service Representative

    3 days ago

    Oak Brook, United States Epic One Insurance Group Full time $48,000 - $60,000

    Job DescriptionJob DescriptionJoin Epic One Insurance Group, a leading company in the insurance industry that offers a hybrid remote work environment in Oak Brook, Illinois. At Epic One, we prioritize creating a positive and inviting atmosphere for our employees, fostering a strong sense of community even in a remote setting. We value collaboration,...

  • Luxury Sales Consultant/Key Holder

    3 months ago

    Oak Brook, United States Blue Nile Full time

    Job DescriptionJob DescriptionAt Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of...

  • Customer service representative Oak Brook

    4 weeks ago

    Oak Brook, United States Addison Group Full time

    Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client, a very well know Chicagoland institution is looking for a Customer Service Agent to join their team.Please contact us today to discuss this opportunity!Customer Service AgentLocation- Rosemont$14 / hrJob Responsibilities• Responsible for...

  • Customer service representative Oak Brook

    4 weeks ago

    Oak Brook, Illinois, United States Addison Group Full time

    Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client, a very well know Chicagoland institution is looking for a Customer Service Agent to join their team.Please contact us today to discuss this opportunityCustomer Service AgentLocation- Rosemont$14 / hrJob Responsibilities Responsible for developing...

  • Health & Benefits - Customer Service Representative / Support Specialist (Remote)

    3 weeks ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Health & Benefits - Customer Service Representative / Support Specialist (Remote)

    2 weeks ago

    Oak Brook, United States Inspira Financial Full time

    Job DescriptionJob DescriptionTake the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission...