CX Portfolio and Program Manager

3 weeks ago

St Paul, United States EDB Full time

A Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security. We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure. EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us CX Portfolio and Program Manager Job Summary Enterprise DB is seeking a highly motivated and experienced CX Portfolio and Program Manager to join our team. The CX Portfolio and Program Manager will be responsible for customer success data strategy and integrity, reporting and monitoring business performance and optimizing operations and processes within the Customer Success team to drive efficiency and effectiveness. Key Responsibilities: Manage and improve the operational processes associated with planning, pricing, developing, enabling and rolling out lifecycle services for EDB’s customers

Collaborate with various stakeholders to define and develop a CX Solution Portfolio that drives customer success and ROI

Measure, analyze and refine services based on customer, partner and internal feedback, financial results and other relevant metrics

Lead and contribute to other CX initiatives to support customer value realization, retention and growth and improve the efficiency, effectiveness and satisfaction of the CX team

Develop communication materials and host internal events/meetings related to CX initiatives and regular meetings, such as CX All Hands Calls

Requirements: Strong project and program management skills, including proven success with project management methodologies and tools

Advanced skills in Google Slides/Microsoft Powerpoint.

Intermediate skills in Google Sheets/Microsoft Excel.

Strong cross-functional project management skills

Competency with Salesforce reporting

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024 Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote #BI-Remote

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