Security Operations Manager

3 weeks ago

San Jose, United States Sunstates Security Full time

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S. Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INCs Americas Fastest Growing Private Companies list.

Sunstates Securitys mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Description

Sunstates Security is currently hiring an Operations Manager for our Northern CA regional market. The Operations Manager is responsible for leading operations, client relationships, customer service, and personal management within a designated, geographical portfolio.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

This position offers a full compensation package of over $120,000 - which includes...

  • Base salary with weekly pay
  • Monthly vehicle allowance + plus mileage
  • Annual Performance-based bonus
  • Full medical, dental, vision and life insurance coverage
  • 401K plan with company match
  • Generous PTO Allowance
  • Tuition assistance

The Operations Manager will assist in the administration of the region by:

  • Training, developing and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
  • Overseeing the employee on- boarding process including new hire interviewing, selection of candidates, training and licensure and new hire paperwork.
  • Training subordinate supervisors on software systems, procedural guidelines, Company policies and enforcing consistency in policy practice.
  • Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling and personnel issues.
  • Carrying out site assist visits and audits in accordance with the Quality Assurance program.
  • Coordinating with Area Managers and Regional Manager to establish goals and objectives and communicate these with staff.

The requirements for the Operations Manager include:

  • Great Customer Service and Communication Skills
  • Excellent Organizational, Communication, and Time Management Skills.
  • Strong knowledge in Project Management
  • Attention to Detail
  • Reliable transportation and clear Motor Vehicle Record
  • Crisis Management
  • Knowledge in Emergency Response Planning
  • Incident Response and Investigations
  • Experience with Risk Assessment and Mitigation
  • Knowledge in Security Training and Development

General Requirements:

  • CA Guard Card.
  • Previous experience in managing multiple site operations.
  • Bachelors degree from a four (4) year college or university is preferred.
  • 3 or more years of related management and leadership in the security industry, law enforcement, or military.
  • Excellent organizational, leadership, communication, and time management skills.
  • Computer proficiency with MS Office products.
  • Valid drivers license and good driving record.
  • Ability to travel and regularly visit all site locations in the Northern CA region.
  • Flexibility to be on-call.
  • May perform other duties as assigned by Management and in coordination with the Regional Manager

An Operations Manager may perform a multitude of duties as specified and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans

Sunstates Security, Inc. Private Patrol Operator License #120751

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