NEMT Operations Coordinator
4 weeks ago
We are seeking a detail-oriented and proactive NEMT Dispatcher/Operations Manager to manage and coordinate transportation services for patients in the Greater Boston area.
The ideal candidate will ensure efficient scheduling, maintain communication with drivers and clients, and provide exceptional customer service while adhering to safety and regulatory standards.
Key Responsibilities:- Scheduling and Coordination:
- Coordinate and schedule transportation services for patients, ensuring timely pickups and drop-offs.
- Maintain an up-to-date schedule of appointments and driver availability.
- Communication:
- Act as the primary point of contact for drivers, clients, and healthcare facilities, facilitating clear and effective communication.
- Address any questions or concerns from patients and families regarding transportation services.
- Monitoring and Problem-Solving:
- Monitor transportation routes in real-time to ensure timely service delivery and resolve any issues that arise during transit.
- Implement contingency plans for unexpected delays or changes in patient schedules.
- Record Keeping:
- Maintain accurate records of transportation requests, schedules, and driver assignments.
- Ensure compliance with all regulatory requirements and company policies.
- Career Advancement Opportunities:
- We offer a competitive salary range between $65,000 - $85,000 per year, depending on experience.
- Opportunities for professional growth and development within our organization.
- Requirements:
- Bachelor's degree in Business Administration, Healthcare Management, Transportation, or a related field; Master's degree preferred.
- Minimum of 5 years of experience in operations management, preferably in transportation or healthcare services.
- Proven track record of leadership and team management.
- Familiarity with NEMT services and regulations is a plus.
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