NEMT Dispatcher/Operations Manager

3 weeks ago

Acton, United States Angel Care VNA LLC Full time
Job DescriptionJob Description

Job Description: NEMT Dispatcher/Operations Manager

Position Overview: We are seeking a detail-oriented and proactive NEMT (Non-Emergency Medical Transportation) Dispatcher/Operations Manager to manage and coordinate transportation services for patients. The ideal candidate will ensure efficient scheduling, maintain communication with drivers and clients, and provide exceptional customer service while adhering to safety and regulatory standards.

Key Responsibilities:

  • Scheduling and Coordination:

    • Coordinate and schedule transportation services for patients, ensuring timely pickups and drop-offs.
    • Maintain an up-to-date schedule of appointments and driver availability.

  • Communication:

    • Act as the primary point of contact for drivers, clients, and healthcare facilities, facilitating clear and effective communication.
    • Address any questions or concerns from patients and families regarding transportation services.

  • Monitoring and Problem-Solving:

    • Monitor transportation routes in real-time to ensure timely service delivery and resolve any issues that arise during transit.
    • Implement contingency plans for unexpected delays or changes in patient schedules.

  • Record Keeping:

    • Maintain accurate records of transportation requests, schedules, and driver assignments.
    • Ensure compliance with all regulatory requirements and company policies.

  • Customer Service:

    • Provide exceptional customer service to clients, ensuring a positive experience throughout the transportation process.
    • Follow up with patients and healthcare facilities to gather feedback and address any concerns.

  • Collaboration:

    • Work closely with drivers and other team members to optimize service delivery and improve operational efficiency.
    • Collaborate with healthcare providers to coordinate patient needs and ensure appropriate transportation accommodations.

Qualifications:

  • Education:

    • Bachelor’s degree in Business Administration, Healthcare Management, Transportation, or a related field; Master’s degree preferred.

    • Experience:

      • Minimum of 5 years of experience in operations management, preferably in transportation or healthcare services.
      • Proven track record of leadership and team management.
    • Previous experience in dispatch, transportation coordination, or a related field is preferred.
    • Familiarity with NEMT services and regulations is a plus.

  • Skills:

    • Strong organizational and multitasking abilities.
    • Strong analytical and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Proficient in using dispatch software and other relevant technology. (Medi-route)
    • Proficient in operational software and technologies used in transportation management.
    • Knowledge of the Northshore and Greater Boston area is a must
    • English to read and write in English is required.
    • Ability to speak Spanish or Creole is a plus

  • Attributes:

    • Strategic thinker with a focus on results and continuous improvement.
    • Detail-oriented with a focus on accuracy and efficiency.
    • Ability to remain calm and make quick decisions in a fast-paced environment.

Work Environment: This position typically involves working in an office setting, with occasional interaction with drivers and clients. Flexibility in scheduling may be required to accommodate varying transportation needs. Typical work schedule is 6am - 6pm

To Apply: Interested candidates should submit a resume and cover letter detailing their relevant experience and commitment to providing excellent transportation services.

Company DescriptionAngel Care is a nationally recognized agency that provides care services to patients in the comforts of their own home and staffing services to understaffed facilities. It is our goal to provide patients with top-notch assistance to help them with their day-to-day activities.

Our Mission
The Agency’s mission is to provide professional and paraprofessional service to the clients in their homes assisting them to achieve the highest level of potential in their day-to-day self-care activities.Company DescriptionAngel Care is a nationally recognized agency that provides care services to patients in the comforts of their own home and staffing services to understaffed facilities. It is our goal to provide patients with top-notch assistance to help them with their day-to-day activities.\r
\r
Our Mission\r
The Agency’s mission is to provide professional and paraprofessional service to the clients in their homes assisting them to achieve the highest level of potential in their day-to-day self-care activities.

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