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Client Experience Ambassador

4 months ago

Williamsport, United States Community Services Group, Inc. Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Summary:

As a Client Experience Ambassador, you are the first and primary CSG contact with our clients, external customers, and internal program partners. You work with an interdisciplinary and collaborative team to manage the clients' day of service experience from the initial contact through service delivery to completion of services. This position is part of our Administration Services Team.

Full-Time (40 hrs./wk.) Schedules.
Specific schedules will be discussed during interviews.
Williamsport office hours are Tuesday, Thursday, and Friday - 7:30 AM to 4:30 PM. Monday and Wednesday - 7:30 AM to 7:15 PM.

Wage Information:

$17.00 per hour.

Job Description:

  • Protects clients' rights by maintaining confidentiality of personal and financial information.
  • Works at the front desk to check-in and check-out clients on day of service.
  • Completes and answers phone calls for scheduling appointments.
  • Takes referrals into services including entry into the Electronic Health Record and completion of initial paperwork.
  • Serves customers as a help desk technician to answer questions or resolve issues.
  • Reviews insurances and eligibility for services.
  • Completes administrative tasks to support the clients in the outpatient setting.
Qualifications:

This position requires one of the following combinations of education and experience:
  • 4 years of experience in a healthcare or hospital office environment; OR
  • Bachelor's Degree or an equivalent combination of education and experience.
Additional requirements include:
  • Experience working with health insurance required.
  • Experience in healthcare or customer service relationship position preferred.
  • Able to multitask and manage multiple duties throughout the day.
  • Able to work flexible hours are needed.
  • A valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or appointments.
  • Able to travel to trainings/meetings upon request of which may include occasional overnight stays.
CSG Offers Superior Perks & Benefits:
  • Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & children who qualify.
  • Generous Paid Time Off & Other Paid Leave
  • Extensive Paid Training
  • Career Development Opportunities
  • Family Medical and Parental Leave
  • Flexible spending accounts for medical & dependent care
  • Traditional or Roth 401K Plans with up to 4% employer match
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Wellness Reimbursement
  • Tuition Assistance
  • Mentor/Mentee Opportunities


Health Insurance & Benefits availability will vary.

Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team

Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.