University IT Service Desk Analyst

6 days ago


Redwood City, United States Experis Full time

Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2

Top 3 requirements to hire? Customer service, phones (we're a call center), and critical thinking skills. Experience with ServiceNow is a plus. Training: Password reset, duo 2 step, desk phones, order/billing for IT services Support faculty, staff, students. Pass IT support to IT team, but handles all incoming calls (15-25 calls a day)

REQUIREMENTS

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. Good communication and interpersonal skills. Ability to provide excellent client service. Ability to apply diagnostic techniques for problem troubleshooting. Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting. Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk. Familiarity with remote desktop tools. CORE DUTIES

Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible. Resolve basic end-user problems, escalate as appropriate. Install, upgrade, configure, and solve computing and communication devices and peripherals. Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities. Apply security standard methodologies. Ensure users are assigned appropriate resources. PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks. Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment. Occasionally lift/carry/push/pull objects that weigh 21-40 pounds. Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

#J-18808-Ljbffr



  • Redwood City, United States Manpower Group Inc. Full time

    Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2 Top 3 requirements to hire? Customer service, phones (we’re a call center), and critical thinking skills. Experience with...


  • Redwood City, United States Experis Full time

    Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2 Top 3 requirements to hire? Customer service, phones (we're a call center), and critical thinking skills. Experience...


  • Redwood City, United States Manpower Group Inc. Full time

    Job title: University IT Service Desk Analyst Contract on W2 for a duration of 12+ months (Possibility for extensions) Work type HYBRID from Redwood City CA but need to be onsite for training. Pay budget - $25 - $31/hr on W2 Top 3 requirements to hire? Customer service, phones (were a call center), and critical thinking skills. Experience with ServiceNow is...

  • Service Desk Analyst

    4 weeks ago


    Redwood City, United States TEKsystems Full time

    Description: Seeking a Service Desk Analyst to join our team. We primarily answer calls and address tickets from the various departments for a variety of University IT supported services. We pride ourselves on providing excellent customer service to all of our clients. If you are experienced in customer service, can stay calm under pressure, and are a...

  • Service Desk Analyst

    3 weeks ago


    Redwood City, California, United States TEKsystems Full time

    We are looking for a Service Desk Analyst to join our team at TEKsystems! If you enjoy providing top-notch customer service, staying calm under pressure, and being a great team player, then this role might be a perfect fit for you.JOB PURPOSE:As a Service Desk Analyst, you will provide technical support to end-users for computer hardware, software, network,...


  • Redwood City, United States Stanford University Full time

    **JOB PURPOSE**: Provide direct support to clients regarding compensation design, implementation, and administration and other compensation-related issues. Provide consultation on compensation policy, practices and compliance and represent Stanford compensation practices to external organizations. Advise HR Leaders and line managers on a range of complex...

  • Service Desk Analyst

    1 month ago


    Oklahoma City, United States CACI International Inc Full time

    Service Desk AnalystJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS contract for the United...


  • Salt Lake City, United States ServiceTec Full time

    Job DescriptionJob DescriptionSalary: $20-$22/hourTitle: Service Desk Analyst (Hybrid) Location: Salt Lake City International Airport (SLC) Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at...


  • Redwood City, United States Stanford University Full time

    Stanford University Human Resources (UHR) is seeking a Principal Compensation Analyst who is a demonstrated subject matter expert in compensation design, implementation, optimization, and administration. The ideal candidate will have a depth of experience working in a large decentralized organization with complex collaboration and distributed authority. This...

  • Service Desk Analyst I

    2 months ago


    Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...

  • IT Help Desk

    2 weeks ago


    Redwood City, United States Collabera Full time

    Description Home Search Jobs Job Description IT Help Desk Contract: Redwood City, California, US Salary: $30.00 Per Hour Job Code: 351083 End Date: 2024-07-25 Days Left: 28 days, 3 hours left Apply Client: Education Client Job Title: Service Desk Analyst Location: Redwood City, CA 94063 - Onsite Role Duration: 06 Months - Onsite Role -...

  • Service Desk Analyst

    4 weeks ago


    Texas City, United States SWBC Full time

    SWBC is seeking a talented individual to provide internal and external support to SWBC employees, contractors, and customers for problem resolution and technical assistance with issues related to computer systems, hardware, and software; effectively respond to calls and inquiries within our ticketing system (ServiceNow); performs first-level diagnosis and...


  • Redwood City, United States Stanford University Full time

    HR Benefits Services Specialist 2 Human Resources Services, Redwood City, California, United States Job Summary   SCHEDULE Full-time JOB CODE 4648 EMPLOYEE STATUS Regular GRADE G REQUISITION ID 103437 WORK ARRANGEMENT Hybrid Eligible Stanford University is one of the world’s premier academic and research institutions, devoting tremendous...


  • Redwood City, California, United States Stanford University Full time

    HR Benefits Services Specialist 2Human Resources Services, Redwood City, California, United StatesJob Summary SCHEDULEFull-timeJOB CODE4648EMPLOYEE STATUSRegularGRADEGREQUISITION ID103437WORK ARRANGEMENTHybrid EligibleStanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources...

  • IT Help Desk

    2 weeks ago


    Redwood City, United States Collabera Full time

    Job DescriptionJob DescriptionClient: Education ClientJob Title: Service Desk AnalystLocation: Redwood City, CA 94063 - Onsite RoleDuration: 06 Months - Onsite Role - (Extension/Conversion based on performance)Pay Rate: $25-$30 hourlyJobDescrition:Under direct supervision, provide technical support to end-users for computer hardware, software, network,...

  • Front Desk Associate

    3 weeks ago


    Redwood City, United States Courtyard Redwood City Full time

    Nationally: $13.00 - $16.00 *Rate depends upon state/market* OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate. **What will you be doing most days?** - Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay - Work proficiently on the hotels electronic reservation...


  • Redwood City, United States TalentBurst Full time

    Position: Global Service Desk Associate Location: Redwood City, CA Duration: 6 Months to begin withJob Summary: Global Service Desk Associate is responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests entered the IT service desk by internal end-users in a flexible, fast-paced, and growing, but...

  • Help Desk Analyst

    3 weeks ago


    Lake City, United States Cordia Resources by Cherry Bekaert Full time

    Cordia Resources by Cherry Bekaert is seeking a Help Desk Analyst to support one of our clients on a 1 year contract basis. Details below.Title: Help Desk AnalystLocation: Lake City, FLHourly Rate: $20.00/hourJob Type: Contract (1 year)Job duties:Monitors Service Desk queue and resolves support tickets as assigned.Documents work performed and...

  • Help Desk Analyst

    1 month ago


    Lake City, United States Cordia Resources by Cherry Bekaert Full time

    Cordia Resources by Cherry Bekaert is seeking a Help Desk Analyst to support one of our clients on a 1 year contract basis. Details below. Title: Help Desk Analyst Location: Lake City, FL Hourly Rate: $20.00/hour Job Type: Contract (1 year) Job duties: Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and...


  • Jersey City, United States Think Consulting Full time

    Lead Helpdesk Analyst6 month contract to hireThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth based in New York City- Hybrid. KEY RESPONSIBILITIES:Respond to and diagnose Level 1/Level 2 Technical Issues via phone, desk-side support, or remote-control technology.Provide executive office support and assure excellent...