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Customer Support/Inbound Sales

1 month ago

Oklahoma City, United States BruntWork Full time

BruntWork | Full time: 35 paid hours per week or more Role Name: Customer Service Representative Schedule: Full-time, Need to fit in with a shift that covers 7am to 7pm Monday to Sat. Each shift will be 40 hours. Shift will need to be within these times. Client Overview Join a thriving inspection services company in the San Antonio area, known for its exceptional customer service and innovative approach. This dynamic business is expanding its operations to meet growing demand, offering a unique opportunity to be part of a fast-paced, client-focused team. With a strong presence across various digital platforms, the company is poised for continued growth and success. Job Description As a Customer Service Representative / Receptionist, you’ll be the vital link between our clients and our expert inspection team. In this multifaceted role, you’ll manage inbound calls, schedule appointments, and provide top-notch customer service. You’ll explain our unique service offerings, handle complex scheduling processes, and ensure smooth operations. This position offers the excitement of a dynamic environment where every day brings new challenges and opportunities to directly impact the company’s success. Responsibilities Answer inbound calls promptly and professionally, aiming to respond within three rings Articulate our service differentiation and present tailored packages to potential clients Manage a complex appointment scheduling process, coordinating with multiple team members Maintain accurate customer information in our CRM system Assist with various administrative tasks to support overall business operations Collaborate with team members to ensure seamless service delivery and customer satisfaction Requirements Excellent verbal and written communication skills in English Proficiency in CRM systems and scheduling software Previous experience in customer service or inbound sales Strong multitasking abilities and effective time management skills Familiarity with social media platforms and basic content creation Problem-solving aptitude and meticulous attention to detail Reliable internet connection and quiet work environment for remote work Flexibility to work extended hours, including potential weekends Ability to handle 3-8 qualified inbound calls per day, with potential for higher volume Adaptability to evolving business needs and processes #J-18808-Ljbffr