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Inbound Specialist

2 months ago

Union City, United States Pro Talent HR Full time
Job DescriptionJob Description

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.

Role Description

This is a full-time remote role for a Senior Customer Care Officer at Pro Talent. The Inbound Sales Specialist will be responsible for managing customer satisfaction, providing excellent customer support, handling inquiries, and ensuring effective communication with clients. Day-to-day tasks will involve overseeing customer service operations, resolving escalated issues, analyzing customer feedback, and implementing strategies to enhance customer experience.

Qualifications

  • Interpersonal Skills, Communication, and Customer Service skills
  • Experience in maintaining high levels of Customer Satisfaction
  • Customer Support expertise
  • Strong problem-solving and conflict resolution abilities
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience in BPO or customer-facing roles is a plus
  • Bachelor's degree in Business Administration or related field preferred