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Patient Access Representative

3 months ago


Richmond, United States VCU Health Full time

**$500 Sign On Bonus for offers accepted by September 30, 2024. Terms and Conditions apply**The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems.The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED: N/AExperience PREFERRED: Previous work experience in a healthcare setting and knowledge of medical terminologyExperience with medical insurance, HMO, managed careExperience with appointment scheduling/registrationEducation/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role) High School Diploma or equivalentEducation/training PREFERRED: Post high school education in healthcare or business related courseworkIndependent action(s) required: Ability to perform daily activities with minimal supervision.Functions in a self-directed manner in the accomplishment of routine activities.Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately. Job duties may include the access to and/or contact with medications and related supplies.Supervisory responsibilities (if applicable): N/AAdditional position requirements: Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical Lifting less than 20 lbs.Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motion Mental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinking Emotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent changeEEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.