Account Manager I
3 weeks ago
Strategically targets, prospects, and solicits dental offices in-person to generate new business in assigned geographic territory.
Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).
Communicates with existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customer needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.
Works closely with prospective, new and existing customers to understand their needs, and utilizes technical knowledge and selling strategies to propose best solutions.
Develops and maintains strong relationships with new and existing customers. Ensures a high level of post-sales satisfaction and facilitation of long-term relationships for account retention and expansion.
Maintains thorough knowledge of Company products, prices, sales, and promotions. Communicates new or enhanced products, sales and promotions to customers at every opportune moment.
Ensures databases are current and updated with accurate information such as customer name and full address, individual dentist name (if applicable), pick-up/drop-off times, dates of canvassing efforts, anticipated route for given workday.
Strategically generates most efficient and productive route for each workday; communicates route to manager and customer service group.
Maintains samples, catalogs, price guides, and other company materials clean, organized, and up-to-date.
Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.
Maintains credit card receipts throughout month; reports and reconciles receipts with Accounting at end of month.
Occasionally assembles sample boxes for canvassing as needed.
Picks-up and delivers dental cases as needed or in conjunction with a sales call.
Provides marketing materials and/or samples to customers.
Utilizes technical and clinical knowledge to provide customers with support regarding treatment and restorative options as needed.
Performs other related duties and projects as business needs require at direction of management.
Description
Essential Functions
:
Strategically targets, prospects, and solicits dental offices in-person to generate new business in assigned geographic territory.
Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).
Communicates with existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customer needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.
Works closely with prospective, new and existing customers to understand their needs, and utilizes technical knowledge and selling strategies to propose best solutions.
Develops and maintains strong relationships with new and existing customers. Ensures a high level of post-sales satisfaction and facilitation of long-term relationships for account retention and expansion.
Maintains thorough knowledge of Company products, prices, sales, and promotions. Communicates new or enhanced products, sales and promotions to customers at every opportune moment.
Ensures databases are current and updated with accurate information such as customer name and full address, individual dentist name (if applicable), pick-up/drop-off times, dates of canvassing efforts, anticipated route for given workday.
Strategically generates most efficient and productive route for each workday; communicates route to manager and customer service group.
Maintains samples, catalogs, price guides, and other company materials clean, organized, and up-to-date.
Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.
Maintains credit card receipts throughout month; reports and reconciles receipts with Accounting at end of month.
Occasionally assembles sample boxes for canvassing as needed.
Picks-up and delivers dental cases as needed or in conjunction with a sales call.
Provides marketing materials and/or samples to customers.
Utilizes technical and clinical knowledge to provide customers with support regarding treatment and restorative options as needed.
Performs other related duties and projects as business needs require at direction of management.
Pay Range: $41k-$53k + monthly incentive bonus
New West is an equal opportunity employer, including disability and veteran status.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.
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