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Senior Manager, Employee Relations
3 months ago
About us
At Udemy, we’re on a mission to transform lives through learning. We’re a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.
We believe that talented people are everywhere, but oftentimes, those dream opportunities are hard to come by. That’s why we’re focused on revolutionizing learning, leveraging the deep expertise of Udemy’s 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.
This hybrid position requires two days per week in our Austin office.
About you
Udemy’s People team is responsible for ensuring we win together as an organization. We focus on creating an environment where Udemates can do the best work of their lives, and the Senior Employee Relations Manager role is critical to this mission. Reporting to the Sr. Director of Total Rewards and People Operations, this position is the first employee relations (ER) role at the company and will be responsible for building and developing our ER processes and strategy.
About this role
In this role, you will provide a broad range of professional employee relations activities including but not limited to employee consulting, conflict resolution, complaint investigation, policy interpretation and the preparation and delivery of related summary reports and recommendations. You will interact with all levels of leadership regarding investigations, discipline, performance management, terminations, and negotiated separations. You will work with a great deal of independent discretion in decision-making and execution of responsibilities.
What you'll be doing
Build and implement the company’s first ER program, including developing strategies, and scalable resources.
Manage all aspects of ER cases, including conducting interviews, preparing reports, and owning investigation outcomes and closeout; tracking and preparing status updates and coordinating input from multiple stakeholders; assessing risks in partnership with the HRBP and employment counsel; and advising on and overseeing disciplinary and remediation actions.
Assist with conflict resolution including facilitating and/or mediating difficult workplace issues.
Design policy content and counsel employees, managers, and the People Team on ER best practices, helping to identify and build strategies to enhance ER capabilities.
Work closely with HRBPs to design performance management practices, policies and templates that will drive consistency across the organization.
Root cause analysis and recommendations regarding policy changes, development, interpretation, and precedent setting problem resolution.
Maintain knowledge of, interpret, and provide guidance to managers and the People Team on ER practices that implicate the ADA/FMLA, Title VII, federal and state labor laws.
What you’ll have
Minimum of 7+ years of corporate employee relations experience and/or employment legal. Global experience preferred.
Expertise in consultation, investigations, guidance, policy development, and coaching to senior managers to address sensitive and/or difficult employee behavior and performance concerns.
Proven ability to establish influential partnerships working with peers, senior leaders, and across organizational lines to provide effective and strategic ER counsel.
Prior experience in designing/implementing HR compliance and ER processes, policies, and systems that work at scale and experience scaling processes and programs in high-growth global technology companies and global environments.
Effectively manage multiple priorities under tight deadlines, prioritize conflicting demands, and execute initiatives with a bias towards actions and solutions.
Proven track record of consultative HR experience and working autonomously in a start-up environment.
Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment.
Adaptability to a constantly changing environment, and ability to travel to HQ in San Francisco at least two times per year, or as needed to meet business demands.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Our Benefits Start With U
Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:
Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
Transgender Benefits: Expanded medical coverage for gender-affirming care
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
Charitable Giving: Corporate charitable match for eligible nonprofits and charities
Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
Holidays: Twelve paid holidays throughout the year
Information regarding data privacy is available within the
Udemy Careers Privacy Notice .
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$139,000
—
$174,000 USD
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