AVP, Communications, North America Digital
1 month ago
Job DescriptionChubb's North America Digital Division is a fast-growing, fast-paced business bringing our leading insurance solutions to market in innovative ways. Our team is simplifying processes for agents and brokers, and forging new partnerships which make it easy for consumers to add valuable protections to their online purchases.This role operates on a hybrid schedule (3 days in office, 2 days remote) in our Philadelphia, PA office.As a member of the Chubb North America Marketing & Communications team, the AVP, Communications, North America Digital will be responsible for conceiving, developing and executing strategic communication plans to help deliver business objectives. The ideal candidate is an expert storyteller with exceptional writing, editing and research skills, and is an agile multi-tasker who can work seamlessly across many internal constituents and external parties. They can switch gears quickly to promote Chubb amongst our agents and brokers, prospective embedded insurance partners, and internal communications priorities - with ease and proficiency. This individual will have a nose for eye-catching content to make sure storytelling is fresh, timely and high impact. The candidate must also understand nuances around writing, editing and digital media - and have hands-on experience with various content formats. Writing and digital/social media samples will be required.The AVP, Communications, North America Digital will collaborate closely with North America Digital division, marketing and digital product leaders. Ideally, the candidate will come to Chubb with an understanding of technology, digital transformation efforts, and digital business subject matter. This individual will be able to apply data and analytics to help inform storytelling efforts, as well as showcasing impact and results in easy to digest and timely updates to senior leaders.Key Responsibilities: Oversees the strategy and execution of communication plans and materials for Chubb's North America Digital Division, which comprises the Small Business and Digital Consumer businesses. Partners with division and company leaders to understand business strategies and drivers necessary to inform strategic communications plans. An expert communicator, responsible for writing, editing and publishing materials in a variety of digital and non-digital formats, including sell sheets, emails, chubb.com, social, video scripts and internal announcements. Demonstrates ability to convey (in writing) complex information in clear and understandable formats to a wide range of audiences with differing levels of technical understanding. Maintains exceptionally high standards for quality production, ensuring consistency in both messaging and delivery. Leverages best practices and opportunities across media channels, including digital media, media relations, social media, and internal communications. Partners with Chubb North America Centers of Excellence teams to execute. Develops polished presentations for a variety of audiences, including prospective partner pitch decks; agent/broker presentations and internal strategic plans. Provides support for executive communications, including assisting in content development of presentations, key messages, speeches and other materials for NA President, Digital and other division leaders, as needed. A hands-on leader willing and able to toggle between high-level strategic projects and detailed, tactical execution Highly effective with using data and storytelling to communicate the division's vision and strategy.Reporting Relationships:This position reports to the SVP, Marketing Communications, Chubb NA DigitalQualificationsBachelor's Degree required - Journalism, Public Relations, or Marketing major preferred.8+ years of experience in a communications role required.Insurance or Financial Services industry experience preferred.Experience working on digital businesses is a plus.Exceptional writing and editing abilities, including spelling and grammar with a keen eye for detail and accuracy.Strong project management and organizational skills with aptitude for managing simultaneous projects in a deadline-driven work environment.Positive attitude and strong interpersonal skills; takes initiative and effectively collaborates with colleagues from adjacent teams as needed to achieve shared goals.Confident self-starter who is also a collaborative team player.A proactive and solutions-driven strategic thinker.Additional Skills and Attributes:Excellent communicator who is respected for their judgment, work ethic and performance. Ability to express and share a vision and inspire others to action. Operates with discipline; executes flawlessly and always has and meets deadlines. Forges relationships across the organization that set the stage for collaboration and success. Works on multiple assignments simultaneously; at times switching gears to accommodate emerging opportunities Comfortable working in a fast-paced environment. Produces the highest quality work product. Able to absorb candid feedback. Impeccable listening skills. Trusted advisor and collaborator. Reporting RelationshipsThis position reports to the SVP, Marketing Communications, Chubb NA DigitalAbout UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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