Customer Care Specialist

4 weeks ago

Versailles, United States Midmark Corporation Full time
Job Description

JOB SUMMARY:

The Customer Care Specialist collaborates closely with our customers, sales team, technical service, finance, and management to ensure our strategic customers and customer quotes and orders are accurate and delivered on-time.

Customer service is of utmost importance to this position, as this role will be a point of contact for proactively defining, initiating, and leading customer and divisional sales processes with a strong emphasis on managing contract subscriptions and renewals.

ESSENTIAL/PRIMARY DUTIES:
  • Serve as the subject matter expert for contract management related processes and ERP functions/testing within the department.
  • Utilize multiple software platforms to manage customer orders, subscriptions, and renewals. Obtain field input as needed and fulfill warranty orders.
  • Initiate contact and develop working relationships with key internal and external stakeholders, including but not limited to, channel partners' equipment operations managers, team members, inside sales support, and sales and marketing leadership.
  • Resolve first point of escalation for internal and external customers for non-technical issues.
  • Provides reports and gathers intelligence to various stakeholders on strategic account activity.
  • Proactively initiate and lead projects, including the documentation and implementation of new processes, policies, procedures, and analytical tools.
  • Offer solutions, expertise, and knowledge across multiple divisions and/or product horizontals.
  • Assist the Supervisor in developing, implementing, and maintaining customer experience processes and work instructions that are compliant, effective, and result in satisfied customers.
  • Collaboratively engages customers, sales, finance, and other areas to set up new customers.
  • Communicates list price, channel partner price, contract price, part numbers, product information, freight terms, anticipated delays, past dues, promotional and contract inquiries, and any additional information needed by customer via phone, e-mail, or web.
  • Provide phone coverage for departmental call centers and communicate information via email, phone, and virtual channels.
  • Manage multiple requests, tasks, and deadlines, while supporting MPS principles and theme work.
SECONDARY DUTIES:
  • Assist Customer Experience Representatives when in behind condition.
  • Train new sales representatives and teammates on departmental processes.
  • Assist with audits and respond to auditor's requests.
  • Other duties as assigned.
EDUCATION and/or EXPERIENCE:
  • Associate's degree or equivalent from a two-year college or technical school.
  • At least 5 years of related experience or an equivalent combination of experience and education.
COMPETENCY/SKILL REQUIREMENTS:
  • Very strong skills in data management, organization, and analysis, including the ability to learn new data tools and data sets quickly.
  • Must be a self-starter with the ability to work with minimum supervision.
  • Process-oriented, proactive, and customer-focused.
  • Strong problem-solving skills.
  • Demonstrated ability to be flexible, detail-oriented, and able to work independently and in a team setting against tight deadlines.
  • Strong project management skills with demonstrated ability to work on multiple projects.
  • Intermediate to advanced MS Office skills required (Advanced Excel preferred).
  • Ability to work with different personality types while remaining tactful and diplomatic.
  • CRM experience desired.
  • ERP system experience.
  • Three (3) years' experience with business reporting and using analytical tools such as Excel and Customer Relationship Software. Tableau knowledge is a plus.
  • ISO/FDA Standards knowledge.
  • Call center and reporting knowledge.
SUPERVISORY RESPONSIBILITIES:
  • N/A

  • Customer Care Specialist

    3 weeks ago

    Versailles, United States Midmark Corporation Full time

    Job Summary:The Customer Care Specialist collaborates closely with our customers, sales team, technical service, finance, and management to ensure our strategic customers and customer quotes and orders are accurate and delivered on-time. This role requires a strong emphasis on managing contract subscriptions and renewals, as well as providing exceptional...

  • Pet Care Professional

    4 weeks ago

    Versailles, Kentucky, United States VCA Animal Hospitals Full time

    Join Our Team as a Pet Care SpecialistWe are seeking a dedicated and compassionate Pet Care Specialist to join our team at VCA Woodford Boarding and Grooming. As a key member of our team, you will play a vital role in providing exceptional care and attention to our furry friends.Key Responsibilities:Provide top-notch care and attention to our pets, including...

  • Parts Specialist

    4 weeks ago

    Versailles, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 406 West Newton [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for automotive...

  • Occupational Therapist

    4 weeks ago

    Versailles, Missouri, United States Con-Track Staffing Solutions Full time

    Job Summary:We are seeking an experienced Occupational Therapist to join our team at Con-Track Staffing Solutions. As an Occupational Therapist - Inpatient Care Specialist, you will be responsible for assessing patient's ability to safely and effectively perform occupational skills. Your expertise will be crucial in designing and implementing treatment...

  • Staff Pharmacist

    3 weeks ago

    Versailles, Missouri, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy staff, you will be responsible for providing exceptional patient care and services to our customers.Key ResponsibilitiesProcess and accurately dispense prescription ordersCounsel patients regarding health care and...

  • Pharmacist - Patient Care Specialist

    4 weeks ago

    Versailles, Missouri, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Pharmacist to join our team as a Staff Pharmacist - Community Leader. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, advocating for the health and wellbeing of our customers, and leading by example in our commitment to excellence.As a Staff...

  • Staff Pharmacist

    4 weeks ago

    Versailles, Missouri, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, processing and dispensing prescription orders, and counseling patients on their medication needs.This is an exciting opportunity to work in a...

  • Client Support Specialist

    4 weeks ago

    Versailles, Kentucky, United States Isaiah House Full time

    Client Support SpecialistIsaiah House is seeking a dedicated and compassionate individual to fill the role of Client Support Specialist at our Women's Center in Versailles, KY.We offer a competitive benefits package, including medical, dental, and vision insurance, basic life insurance, 401(k) matching, paid holidays, and two-week vacation/sick pay.Key...

  • Technical Support Specialist

    3 weeks ago

    Versailles, Kentucky, United States Frontier Nursing University Full time

    Job DescriptionThe Technical Support Specialist will provide technical assistance to campus users on a part-time basis. Key Responsibilities:Provide user-level technical support for end-users, computers, printers, and other equipmentOffer phone, email, and chat support for students, faculty, and staffProvide classroom support during on-campus eventsResolve...

  • Pediatric Nurse Specialist

    4 weeks ago

    North Versailles, Pennsylvania, United States HEALTH CARE FOR KIDS Defunct Full time

    Job Title: Pediatric Nurse SpecialistAt Healthcare for Kids Inc., we provide Prescribed Pediatric Extended Care (PPEC) services for medically-fragile children. Our team of dedicated professionals is committed to delivering high-quality care that meets the unique needs of each child.Responsibilities:Direct child care with medically-fragile children ranging...

  • Facilities Compliance Specialist

    4 weeks ago

    Versailles, Kentucky, United States Kentucky Community & Technical College System Full time

    Job SummaryThe Facilities Compliance Specialist (Compliance Specialist III) position is responsible for managing the KCTCS Fire Alarm System Maintenance Contracts and monitoring vendor performance on these contracts. This role also involves managing the correction of deficiencies in the Fire Suppression Systems identified by various inspections and reports...

  • Wound Care Specialist

    4 weeks ago

    Versailles, Kentucky, United States Lifepoint Health Full time

    Wound, Burn and Ostomy Nurse Practitioner OpportunityWe are seeking an exceptional Wound Care Nurse Practitioner to join our medical team in Georgetown, Kentucky.Benefits:Competitive Salary and Benefits PackageSign On Bonus and Relocation AssistanceComprehensive Benefits Package, including 401k and EAPPaid Vacation and Paid MalpracticeAnnual CME and Student...

  • Customer Service Representative

    6 months ago

    Versailles, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...

  • Branch Operations Specialist

    3 weeks ago

    Versailles, United States Civista Bank Full time

    Job DescriptionJob DescriptionCivista BankDescription:POSITION PURPOSE:A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according to established policy and procedures. The BOS is also responsible for creating an...

  • Weekend Client Support Specialist for Women's Center

    4 weeks ago

    Versailles, Kentucky, United States Isaiah House Full time

    Job OverviewIsaiah House is seeking a dedicated Client Support Specialist to join our team at our women's center in Versailles, KY. This role is ideal for individuals who are passionate about providing exceptional support and care to our clients.As a Client Support Specialist, you will play a vital role in ensuring the well-being and safety of our clients....

  • Network Support Specialist

    4 months ago

    Versailles, United States LEDVANCE LLC Full time

    Job Summary: As a Network Support Specialist, you will be responsible for providing technical assistance and troubleshooting for the computer systems and networks of our regional distribution centers in the USA. You will also be involved in designing, configuring, maintaining, and optimizing the network infrastructure and services within our globally...

  • Customer Service Representative

    5 days ago

    Versailles, United States City National Bank of WV Full time

    At City National Bank, we understand that excellent employees make an excellent bank. We work hard to create a challenging and rewarding atmosphere where employees thrive. Our strong team of committed professionals create effective solutions to customer needs and enjoy the satisfaction of a job well done. We help employees take care of personal needs and...

  • Pharmacist - Patient Care Specialist

    3 weeks ago

    North Versailles, Pennsylvania, United States Walmart Full time

    Job SummaryAs a Pharmacist at Walmart, you will play a critical role in providing exceptional patient care and ensuring the safe and effective use of medications. This is a challenging and rewarding opportunity to make a meaningful difference in the lives of our customers and communities.Key ResponsibilitiesProvide pharmaceutical care to customers, including...

  • Nursing Assistant

    4 weeks ago

    Versailles, Kentucky, United States Christian Care Communities Full time

    About The Homeplace at MidwayThe Homeplace at Midway is a unique senior care community that offers a different kind of care. Our Green House Residence is designed to provide a warm and welcoming environment for our residents, with a focus on personal relationships and individualized care.Job SummaryWe are seeking a Certified Nursing Assistant (CNA) to join...

  • Delivery Specialist

    4 weeks ago

    North Versailles, Pennsylvania, United States O'Reilly Automotive Full time

    Job SummaryO'Reilly Automotive is seeking a skilled Delivery Specialist to join our team. As a key member of our logistics team, you will be responsible for safely delivering parts and products to customers using a company-provided vehicle.Key ResponsibilitiesDeliver parts and products to customers in a timely and efficient mannerEnsure the cleanliness and...