Customer Service Representative

1 month ago

Versailles, United States City National Bank of WV Full time
At City National Bank, we understand that excellent employees make an excellent bank. We work hard to create a challenging and rewarding atmosphere where employees thrive. Our strong team of committed professionals create effective solutions to customer needs and enjoy the satisfaction of a job well done.

We help employees take care of personal needs and goals by providing competitive compensation, a generous vacation allowance, paid holidays, and an extensive benefits package. We invest in our people by providing training and advancement opportunities - helping to ensure top performance in a competitive and rapidly changing banking environment.

If you are looking for a career, not just a job, and you are a talented, highly motivated team player who wants to make a difference, we want to talk to you

We are currently seeking a full-time Customer Service Representative for our Downtown Versailles Branch. And while we love to hire individuals with banking experience, we will gladly train a promising candidate. The Versailles region offers an entry level hourly rate of at least $16 per hour, and more if you have banking experience.

Duties

As a Customer Service Representative, you will provide excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. You will also assist customers with routine service requests and identify and act on referral opportunities for new products by recognizing customer needs.

You will accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments. You will execute customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs, and maintain and balance a working cash supply.

While displaying a positive and professional attitude, you will work closely with the manager and branch team to generate new business and seek opportunities to refer customers to other lines of business including mortgages, cash management, commercial lending and trust.

You will also have the opportunity to actively participate in branch campaigns and incentives.

Requirements

We require a high school diploma or equivalent, excellent customer service and sales skills, excellent oral communication and listening skills, and high level of professionalism. Computer proficiency and knowledge of (or ability to learn) the bank's operating systems, policies and procedures a must.

One to two years of retail/customer service and sales experience. Cash handling experience highly preferred.

Hours

40 hours per week, Monday - Friday, some Saturdays.

City National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, and protected veteran status and will not be discriminated against on the basis of disability.

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