Customer Service Representative

3 weeks ago

Laredo, United States BBA Aviation Plc. Full time
Job ID 11023Date Posted 07/31/2024Location Laredo, TexasAirport Laredo Int'l AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard

Job Description

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:
  • Work as part of a team to provide everyone with a friendly welcome to Signature.
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

Job Qualifications

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service.We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:
  • Medical/prescription drug, dental, and

  • Customer Service Representative

    3 months ago

    Laredo, United States Lone Star Distributions Full time

    Job DescriptionJob DescriptionWe are looking for an experienced and motivated Customer Service Representative to join our sales team. The customer service representative position is open for someone who loves helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication...

  • Customer Service Representative

    3 weeks ago

    Laredo, United States Alphagraphicsfranchise Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Customer Service Representative

    1 week ago

    Laredo, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeHEB Grocery Stores is seeking a motivated and customer-focused individual to assist with providing excellent customer service and quality products to our community.Key Responsibilities:Package groceries and assist customers with transporting their merchandise from the store to their vehicle.Gather baskets and pick up trash...

  • Customer Service Representative

    2 weeks ago

    Laredo, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    3 days ago

    Laredo, Texas, United States Lone Star Distributions Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our sales team at Lone Star Distributions. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Generate sales leads and opportunities to drive business growthProvide...

  • Customer Service Representative

    3 days ago

    Laredo, Texas, United States Domino's Pizza LLC Full time

    We are seeking a talented individual to join our team at Domino's Pizza LLC as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide prompt and courteous service to customers...

  • Customer Service Representative

    4 days ago

    Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Manuel Gomez III - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...

  • Customer Service Representative

    3 days ago

    Laredo, Texas, United States Red Roof Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Red Roof. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.**Key Responsibilities**• Welcome and assist guests with their stay,...

  • Customer Service Representative

    4 days ago

    Laredo, Texas, United States Taymax Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer Service: Greet members, prospective members,...

  • Customer Service Representative

    3 months ago

    Laredo, United States Bosch Ai Full time

    **Customer Service Representative** * 11302C EastPoint Dr, Laredo, TX 78045, USA * Full-time * Legal Entity: Robert Bosch LLC **Company Description** Our strategic objective is to create connected solutions, improving the quality of life worldwide. * **Make Your Mark:** Give your job a meaning, with solutions Invented for Life * **Shape Tomorrows World:**...

  • Customer Service Representative

    1 week ago

    Laredo, United States Webhelp Full time

    Apply Now Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Customer Service Representative

    3 days ago

    Laredo, Texas, United States Webhelp Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Webhelp. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients via inbound calls, outbound calls, or through the internet.Key ResponsibilitiesEnsure that customer service delivered...

  • Customer Service Representative

    1 month ago

    Laredo, United States Webhelp Full time

    Apply Now Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Customer Service Representative

    3 months ago

    Laredo, United States Transplace Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO004910 Showing 1 location **Job Details** **Description** **PRIMARY JOB ACCOUNTABILITIES** * Process customer orders accurately and complete them in a timely manner. * Trace customer shipments * Work with Dray carriers for on time deliveries * Thrill...

  • Customer Service Representative

    3 days ago

    Laredo, Texas, United States United States Cold Storage Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Account Specialist to join our team at United States Cold Storage. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess cross-docks and manage...

  • Bilingual Customer Service Representative

    2 months ago

    Laredo, United States The Allstate Corporation Full time

    The Retail Sales Agent Trainee Specialist obtains industry experience working in a sales& and& customer support role while preparing and training to become a Licensed Insurance Sales Agent.& This role attends classroom and hands-on training to assist Customer Service Representative, Customer Service, Bilingual, Insurance Sales, Representative, Agent

  • Retail Customer Service Representative

    3 weeks ago

    Laredo, United States EZCORP Full time

    Address: 301 Clark Blvd. Laredo, Texas 78040 Brand: EZPawn Pay range is based on experience from $11.00 - $13.50 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...

  • Insurance Customer Service Representative

    4 months ago

    Laredo, United States Jimmy Campana-Lopez-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionIf you enjoy helping others and are a compassionate, customer-focused individual, then apply to our LAREDO insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Jimmy Campana-Lopez-Farmers Insurance Agency we pride...

  • Customer Service Representative-Temporary

    4 weeks ago

    Laredo, United States SERCO of Texas, Inc. Full time

    Duties And Responsibilities Adheres to the mission of SERCO. Shows interest and concern for all customers, treating them with respect and care. Assists customers in navigating computer-based information sources such as America's Job Bank, Work in Texas, and My Texas Careers. Assists customers with preparation of resumes and applications. Explains to...

  • Customer Service Representative

    3 weeks ago

    Laredo, United States Signature Aviation plc Full time

    Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...