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Patient Service Coordinator

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Baltimore, United States Johns Hopkins University Full time

We are seeking aPatient Service Coordinator (front desk) responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. ThePSC is also responsible for assisting providers as needed.

Specific Duties & Responsibilities

  • Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
  • Follow HIPPA guidelines at all times.
  • Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
  • Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.
  • Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.
  • Schedule pre-op appointments and make sure the orders from referring providers have been received.
  • Fill vacant appointment slots due to cancellations.
  • Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
  • Verify all other insurances using RTE in EPIC.
  • Check eligibility for grant patients prior to arriving patient for visit.
  • Verify demographic information (address and phone number), and insurance information at
  • each visit and make necessary corrections.
  • Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
  • Call insurance company if information on insurance card is incorrect.
  • Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
  • Use bump list to call patients who need to be rescheduled.
  • Use the AWARE Report to improve bypassed warnings.
  • Report deceased patients to supervisor or MOC.
  • Assist with special projects.
  • Prepare and mail missed appointment letters (at provider's request) and appointment cancellation letters when unable to inform patient via phone.
  • Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic.
  • Call transportation services for patients.
  • Inform Administrative Coordinator when the parking voucher supply is running low.
  • Process outside agency forms completed by providers.
  • At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.
  • Scan paperwork into EPIC daily and save to appropriate area.
  • Ensure windows and cabinets are locked at end of shift.
  • Send morning email to staff and supervisors with assigned duties for the day.
  • Other duties as assigned.

Essential Job Functions

  • The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system.
  • The PSC may also be required to assist with answering the phones.
Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • 1 year work experience in customer service required. Two years related work experience preferred.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($38,480 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 8:30-5:00 Monday - Friday
Exempt Status:Non-Exempt
Location:Johns Hopkins Bayview
Department name: SOM DOM Bay Addiction Medicine
Personnel area: School of Medicine