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SITKA® Dealer Services Associate
1 month ago
About the Role: We are looking for a Dealer Services Associate to join our team who will support SITKA® Gear wholesale partners. The Dealer Services Associate will play a critical role in providing top class service to retailers as well as provide inside support to help drive the wholesale channel growth.This position will be located at our Bozeman facility in Bozeman, Montana, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.Responsibilities: Serve as the primary inside contact for all SITKA® Gear dealers and distributors Serve as the primary contact to the Sales Team to provide account and order status informationParticipate in operational functions such as order outbound management, document sending, process creation, and other tasksCreate and analyze sales reports to drive continued sales growthCreate and analyze inventory and sell-through reports to drive continue sales growthProvide daily phone support which includes fielding calls for immediate order placement, order changes, return authorizations, delivery status, and moreSupport marketing efforts to educate and inform retailers Required Qualifications: Minimum 18 months experience using SAP ERP Minimum18 months experience using SPS EDI tool Minimum 1 year experience using the Elastic B2B order management platformExperience performing root cause analysis to create solutionsDemonstrated customer orientation and responsiveness in a $200 Million premium outdoor brand Must be within a commutable distance to Bozeman, MontanaDemonstrated ability to manage multiple priorities and resolve problems promptlyProven ability to work independently as well as interdependently within the teamAbility to troubleshoot and address challenges and adjust to constantly changing customer needsAbility to comfortably navigate Microsoft ExcelDesired Qualifications: Strong desire to work in the outdoor industry Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefitsWe believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
