Accounts Manager(Janitorial)

2 weeks ago

Albany, United States Daigle Cleaning Systems Inc Full time
JOB PURPOSE: The basic function of the Account Manager is to supervise janitorial operations in assigned accounts and coordinate cleaning staff to achieve time goals and job profitability. Responsible for ensuring facilities are cleaned to contract specifications, assigning tasks, investigating client complaints, ordering supplies, creating schedules, employee accountability and training employees.

DUTIES & RESPONSIBILITIES:

Duties, Functions and Tasks:

  • Uphold company culture at all times.
  • Serves as the liaison between the supervisors and DOO.
  • Follow and implement directives given by the Director of Operations.
  • Enforce processes in the field.
  • Manage disciplinary actions with supervisors and cleaning techs.
  • Schedule personnel accordingly for daily work.
  • Address, handle and take corrective action with staff to remedy complaints brought up by the Sales Director.
  • Responsible for job completion to contract specifications
  • Train staff on upsells, work authorization forms and implement when opportunities arise
  • Train staff and supers on proper cleaning techniques` and procedures
  • oversee chronotek and reports
  • Responsible for OTJ training and work correction of all direct reports.
  • Responsible for setting measurements, expectations and consequences with direct reports.
  • Refining the daily schedule as issues arise
  • Problem Solving- Find solutions to problems as they occur in daily operations
  • Logistics Management including site organization, cleanliness and inventory control
  • Actively promote Health and Safety, and report any breach directly to the DOO
  • Ensure that all staff wear all appropriate PPE when required.
  • complete all necessary paperwork
  • look for upsell opportunities
Expectations:
  • Provide Superior customer service
  • Exhibit entrepreneurial mindset that's hard-wired toward learning, change and self-awareness.
  • Create a positive work environment and develop positive work relationships with others to include staff, clients, and vendors.
  • Ability to be resilient and responsive to changing needs of the business, the industry and clients.
  • Ability to collaborate with the leadership team, management team and staff to ensure ongoing improvement and profitability of the company.
  • Take initiative in troubleshooting and problem solving with a solutions-based focus.
  • Ability to work independently and within a team.
  • Ability to prioritize and reprioritize as needed to achieve expected results - for self and others.
  • Analytical and observational skills that demonstrate an ability to work unsupervised, supervise others, follow company policy, and interact effectively with employees and clients.
  • Detail oriented with strong organizational skills.
  • Model accountability, hold self and others accountable for desired results.
  • Maintain a high level of confidentiality.
QUALIFICATIONS

Education:
  • Required: High School graduate
  • Preferred: College degree BA or BS
Experience:
  • 7 years demonstrated experience managing cleaning technicians.
Knowledge & Skills:
  • Outstanding use of technology for communications, reporting and managing.
  • Excellent written and oral communications skills, including:
  • The use of analytical and observational skills which demonstrate an ability to work unsupervised, supervise others, follow company policy, interact with employees and clients, and schedule work in stressful situations.
Working conditions:
  • Fast-paced environment requiring flexibility, adaptability and resilience in a wide variety of work situations.
  • Customer service may include interacting with challenging clients and tight deadlines.
  • General office environment, with low to medium noise, low to medium heat and cold, and low to medium dust levels.
  • May be exposed to high dust, heat and noise levels when visiting field job sites and/or client locations.
  • Occasional emergency calls after hours, holidays and on weekends.
Physical requirements:
  • Body Positions: Standing, sitting
  • Body Movements: Walking, stooping, bending
  • Sensory Abilities: Sighted, voiced, and hearing. Close, color, and peripheral vision with ability to adjust eye focus.
  • Lifting: Low - up to 20 lbs.


Reasonable accommodations will be made for individuals with disabilities to fulfill the essential tasks of this position.

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