Patient Service Representative

1 month ago

Chesapeake, United States Bon Secours Mercy Health Full time

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

**Patient Service Representative - Western Branch Family Medicine**

Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of caring for all age groups. Participates as a team member by performing additional assignments as requested.

**Job Requirements**

High School Graduate.

Outstanding customer service skills.

Patient Access Center candidates should have minimum 6 months prior experience in phone center setting.

Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills.

Must be able to work under considerable stress, using tact and diplomacy. Must demonstrate the ability to work independently and problem solve. Demonstrates organizational skills. Maintains a working knowledge of general office equipment.

**I. Essential Job Functions**

**OFFICE**

Registering of patients.

Collection of co-payments.

Patient reminder calls to include verification of appointment, required referrals and pre-certifications.

Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given).

Additional duties as assigned by management.

**PATIENT ACCESS CENTER**

Managing large volumes of inbound calls in a timely manner.

Completes initial registration of new patients and updates any changes of patients information into computer database.

Documentation of phone calls as appropriate.

Additional duties as assigned by management.

**OFFICE EQUIPMENT USED:** Telephone, copier, computer (keyboard, screen, printer), etc.

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks to be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments).

**VI. Bon Secours Mercy Health Mission, Values, Customer Orientation and Continuous Quality Improvement Focus**

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of Bon Secours Mercy Health by understanding each customer, treating each patient, staff member, and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization's commitment to quality and service

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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