Customer Success Manager

4 weeks ago


Agoura Hills, United States Group Solutions Full time

Job Description

Job Description

Customer Relations Specialist (Part-Time to Full-Time)

Location:

27489 Agoura Rd, Agoura Hills, CA 91301

About Group Solutions:

Group Solutions connects exceptional facilitators with substance use and mental health treatment facilities. We seek a tech-savvy Customer Relations Specialist to support our dynamic group placement operations.

Key Responsibilities

Manage Scheduling:

Coordinate and manage group placements, confirming availability and rates with facilitators.

Facilitate Communications:

Serve as the main point of contact for facilitators and facilities, handling last-minute changes and troubleshooting issues.

Provide On-Call Support:

Assist facilitators with software login issues and other technical problems.

Create Content:

Create content for mass emails/PSAs that are sent out to our clients and customers as needed.

Key Requirements

Must be tech-savvy Prior experience in the substance use and mental health treatment industry, with a solid understanding of the group therapy process and facility operations. Outstanding communication skills and professional presentation. High level of self-organization and ability to manage multiple tasks simultaneously.

Apply Now If you have the skills and experience were looking for and are ready to make a significant impact in a growing organization, we would love to hear from you

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