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Customer Success Manager
4 weeks ago
Job Description
Job Description
Customer Relations Specialist (Part-Time to Full-Time)
Location:
27489 Agoura Rd, Agoura Hills, CA 91301
About Group Solutions:
Group Solutions connects exceptional facilitators with substance use and mental health treatment facilities. We seek a tech-savvy Customer Relations Specialist to support our dynamic group placement operations.
Key Responsibilities
Manage Scheduling:
Coordinate and manage group placements, confirming availability and rates with facilitators.
Facilitate Communications:
Serve as the main point of contact for facilitators and facilities, handling last-minute changes and troubleshooting issues.
Provide On-Call Support:
Assist facilitators with software login issues and other technical problems.
Create Content:
Create content for mass emails/PSAs that are sent out to our clients and customers as needed.
Key Requirements
Must be tech-savvy
Prior experience in the substance use and mental health treatment industry, with a solid understanding of the group therapy process and facility operations.
Outstanding communication skills and professional presentation.
High level of self-organization and ability to manage multiple tasks simultaneously.
Apply Now If you have the skills and experience were looking for and are ready to make a significant impact in a growing organization, we would love to hear from you
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