Customer Success Manager

4 weeks ago


Agoura Hills, United States Group Solutions Full time
Job DescriptionJob Description

Customer Relations Specialist (Part-Time to Full-Time)


Location: 27489 Agoura Rd, Agoura Hills, CA 91301



About Group Solutions: Group Solutions connects exceptional facilitators with substance use and mental health treatment facilities. We seek a tech-savvy Customer Relations Specialist to support our dynamic group placement operations.



Key Responsibilities


Manage Scheduling: Coordinate and manage group placements, confirming availability and rates with facilitators.


Facilitate Communications: Serve as the main point of contact for facilitators and facilities, handling last-minute changes and troubleshooting issues.


Provide On-Call Support: Assist facilitators with software login issues and other technical problems.


Create Content: Create content for mass emails/PSAs that are sent out to our clients and customers as needed.



Key Requirements


  1. Must be tech-savvy
  2. Prior experience in the substance use and mental health treatment industry, with a solid understanding of the group therapy process and facility operations.
  3. Outstanding communication skills and professional presentation.
  4. High level of self-organization and ability to manage multiple tasks simultaneously.


Apply Now If you have the skills and experience were looking for and are ready to make a significant impact in a growing organization, we would love to hear from you




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