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Showroom Liaison Customer Success Associate

4 months ago

Vernon Hills, United States Inspired Closets Chicago Full time
Job DescriptionJob DescriptionShowroom Liaison Customer Success AssociateInspired Closets Chicago, a leader in custom closet design and home organization products in the greater Chicagoland area, is looking for a highly motivated Showroom Liaison Customer Success Associate to support our new Vernon Hills location.
 Position Overview:Join our dynamic team as a Showroom Liaison Customer Success Associate at our Vernon Hills location. This critical role involves marketing coordination, managing social media, scheduling customer consultations, supporting sales designers, and ensuring our showroom is always in perfect condition. If you excel in administrative tasks, love customer interaction, and have a passion for design and sales, this role is for you.
 Objectives of this Role:
  • Oversee daily social media management and posting.
  • Follow up on leads and schedule appointments with designers.
  • Maintain an "event-ready" showroom environment.
  • Provide exceptional administrative and marketing support to sales designers.
Key Responsibilities:
  • Social Media Management: Execute daily posts on all social media platforms to engage customers and increase showroom traffic.
  • Lead Management: Contact and follow up with leads, schedule consultations, and ensure high conversion rates from leads to appointments.
  • Showroom Coordination: Keep the showroom immaculate and ready to impress customers at all times.
  • Customer Interaction: Greet customers warmly, assist with inquiries about our products and design processes, and conduct informative showroom tours.
  • Event Planning: Assist in planning and executing showroom events, including managing invitations, RSVPs, and event logistics.
  • Administrative Support: Provide robust administrative support to sales designers, ensuring efficient scheduling and resource management.
  • Inventory and Equipment Management: Maintain inventory of sales collateral, samples, and office supplies; ensure all showroom equipment is in optimal working condition.
Required Skills and Qualifications:
  • 2-3 years of customer service and sales experience.
  • 1-2 years of supervisory experience.
  • 1-2 years of marketing coordination experience.
  • Strong written and oral communication skills.
  • Proficiency in Microsoft Office suite.
  • Familiarity with Salesforce CRM is advantageous.
  • Exceptional organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Passion for design, customer service, and sales.
  • Experience in event planning.
Ideal Candidate Profile:
  • High Energy and Professionalism: You bring enthusiasm and a professional demeanor to all interactions.
  • Passionate About Customer Service: You genuinely care about helping customers and providing outstanding service.
  • Organized and Efficient: You excel at managing your time and tasks, keeping everything running smoothly.
  • Self-Starter: You can work independently, taking initiative to improve the showroom and support the team.
  • Excellent Computer Skills: You are proficient with Microsoft Office and comfortable learning new software.
  • Love for Design: You have a keen interest in design and a desire to learn more about our products and industry.
  • Hospitality Mindset: You create a welcoming environment for customers, making them feel valued and attended to.
Why Join Us?
  • Innovative Environment: Work in a creative and dynamic setting where your contributions are valued.
  • Professional Growth: Opportunities for learning and development in sales, customer service, and design.
  • Supportive Team: Collaborate with a dedicated team of professionals who are passionate about what they do.
  • Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
If you are a motivated, organized, and customer-focused individual with a passion for design, sales and marketing, we invite you to apply for the Showroom Liaison Customer Success Associate position at our Vernon Hills showroom. Join us in delivering exceptional customer experiences and contributing to our continued success.

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