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Customer service

2 months ago

Schertz, United States Randstad Full time

Are you passionate about helping others and thrive in a fast-paced environment? Do you excel at resolving customer issues and delivering top-notch service? If so, we want to hear from you.

  • High school diploma or equivalent.
  • 1-year related experience, preferably within a call center environment.
  • Customer service skills and the ability to satisfactorily resolve issues.
  • Solid ability to multitask with exceptional organizational skills.
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations.
salary: $16 - $18 per hour
shift: First
work hours: 7 AM - 3:30 PM
education: No Degree Required

Responsibilities

  • Provide assistance to customers and business partners through telephone and email communication
  • Address and resolve customer complaints calmly and professionally
  • Diagnose, assess, and resolve various problems and issues
  • Monitor the progress of routes
  • Process changes or cancellations for orders
The essential functions of this role include:

  • working weekends
Skills
  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • Typing Skills
  • Basic Computer Skills
  • Client Service
  • Customer Relations
  • Customer support
  • Customer Service
  • Customer Relationship Management
Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.