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Customer Service Representative

2 months ago

Schertz, Texas, United States FarrWest Full time
About the Role

FarrWest is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Equipment Maintenance and Repair: Perform routine maintenance and repairs on high-tech equipment, including airborne drones and robotic quadrupeds, to ensure optimal performance and extend equipment lifespan.
  • Customer Support: Provide timely and effective support to customers, addressing their queries, concerns, and issues in a professional and courteous manner.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions and recommendations.
  • Documentation and Record-Keeping: Accurately document equipment calibrations, diagnoses, and repairs, and upload records to our company system for seamless tracking and analysis.
  • Training and Education: Participate in on-the-job training and education programs to enhance your skills and knowledge, staying up-to-date with the latest industry developments and technologies.
  • Travel and Field Work: Travel to customer locations, working independently and with minimal supervision to ensure timely and effective service delivery.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
  • Technical Aptitude: Demonstrate a strong understanding of technical concepts and principles, with the ability to learn and apply new technologies and equipment.
  • Problem-Solving and Analytical Skills: Possess strong problem-solving and analytical skills, with the ability to identify and resolve complex issues in a timely and effective manner.
  • Flexibility and Adaptability: Demonstrate flexibility and adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities and deadlines.
  • Physical Demands: Meet the physical demands of the role, including lifting, bending, and standing for extended periods.
About FarrWest

FarrWest is a trusted provider of essential equipment, supplies, custom vehicle upfitting, and training for environmental professionals and first responders. We specialize in environmental equipment and supplies, custom first responder vehicles, and comprehensive training programs, ensuring our clients are equipped with the tools, transportation, and knowledge to tackle any challenge effectively.