Customer Service Representative

3 days ago

Davenport, United States Midland Scientific Full time
Position Summary:

The Customer Service Representative will act as a liaison, provide product/services information, process customer orders, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Essential Functions:
  • Confer with customers to provide information about products and services, to take or enter orders/quotes, create accounts and items, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Field incoming phone calls and direct to appropriate internal staff.
  • Promptly respond to customer questions submitted via email or our website.
  • Determine charges for customer orders and arrange for billing credit cards when appropriate.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Enter customer orders into Prophet 21 system with precise accuracy, checking all locations for stock and substitutes, and selecting shipping method that is the best option.
  • Understand and identify a return request.
  • Partner with the Sales team to exceed our customer's expectations.
  • Recognize, document, and alert the supervisor of problem trends in quality control.
  • Provide customers with backorder information immediately upon order placement as well as after 1 week of a backorder and provide additional follow-up when required.
  • Process credit checks for potential new customers. Management must approve the issuance of a terms account number.
  • Invoice dropship purchase orders.
  • Perform other duties as assigned.
Requirements

Computer Skills: Must be proficient in Microsoft Office, know how to use the internet for research, as well as easily adapt to new systems.

Position Qualifications:
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Energetic - Ability to work at a sustained pace and produce quality work.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education & Experience:

Education: High school diploma or equivalent. Bachelor's degree in a science field is preferred

Experience: One to three years of experience working in a laboratory is preferred. One to three years of experience in customer service is preferred.

Salary Description

Starting a $20 per hour

  • Customer Service Representative

    5 days ago

    Davenport, United States K9 Resorts of the Quad Cities Full time

    Job DescriptionJob DescriptionFull Time OR Part Time Title: Customer Service RepresentativeReports to: General Manager / Resort OwnerCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person...

  • Customer Service Representative

    1 month ago

    Davenport, United States U-Haul Full time

    Location: 3616 W Kimberly Rd, Davenport, Iowa 52806 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Davenport, United States U-Haul Full time

    Location: 3616 W Kimberly Rd, Davenport, Iowa 52806 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Customer Service Representative

    4 weeks ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Senior Customer Service and Sales Representative

    4 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a  Senior Customer Service and Sales Representative  to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Tennessee Operations location. At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the...

  • Customer Service Representative

    1 month ago

    Davenport, United States Ritchie Bros. Full time

    Job Description This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales. The Opportunity: The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related...

  • Customer Care Representative

    4 weeks ago

    Davenport, Iowa, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Customer Care Representative

    1 month ago

    Davenport, Iowa, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Customer Sales Representative

    2 weeks ago

    Davenport, Iowa, United States Tube and Solid Tire LLC Full time

    Join Our Team as a Customer Sales Representative at Tube and Solid Tire!We are looking for a friendly and knowledgeable Customer Sales Representative to be part of our team. In this role, you will assist customers with product information, resolve any technical issues, and ensure their satisfaction.Responsibilities:Address customer inquiries and handle...

  • Senior Customer Service and Sales Representative

    2 months ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    4 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    2 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    2 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    1 week ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    2 months ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    4 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Customer Sales Representative

    3 weeks ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Customer Sales Representative

    3 weeks ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job Description Job Description We are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve...

  • Customer Sales Representative

    3 weeks ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...