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Customer Service Representative

3 months ago


Davenport, United States K9 Resorts of the Quad Cities Full time
Job DescriptionJob Description

Full Time OR Part Time

 

Title: Customer Service Representative

Reports to: General Manager / Resort Owner

Customer Service Representative

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

  • Fluent in Microsoft Office and well-versed in computer usage

  • Willing/able to learn new computer programs easily

  • Very customer service-oriented

  • Able to use down time effectively

  • Greets all customers coming into the building

  • Performs Check In/Check Out and reservation procedures in the POS system

  • Accepts payment from customers

  • Takes custody of pets and makes sure they are properly placed in the building

  • Answers telephone inquiries

  • Works closely with owner in charge to handle small office tasks

  • Provides tours of the facility to potential customers when necessary

  • Responsible for feeding and medicating of all dogs

  • Provides personal playtimes for dogs when such a service is requested

  • Takes dogs outside for elimination breaks

  • Performs body checks on to search for pre-existing conditions and/or injuries

  • Has the ability to perform the following tasks at the request of the General Manager/Owner

    • Sanitation of all boarding and daycare accommodations

    • Monitoring Daycare

    • Bathing

QUALIFICATIONS:

Job Requirements:

  • Must complete K9 Resorts Certification Program for a Customer Service Representative

  • Customer service-oriented

 

Education and Experience:

 

  • High School diploma or equivalent

  • Previous experience is preferred but not required

  • Some weekend and holiday hours are required

 

Technical Skills:

  • Computer skills including knowledge of Microsoft Windows.

  • Proficient written and spoken communication skills.

 

Personal Characteristics:

 

  • Must be able to communicate with all types of people, remain calm, mediate and problem solve

  • Must be of moral and ethical character

  • High level of emotional intelligence

  • Salesmanship personality and comfort

  • Ability to multitask

  • Strong ability to adapt to change and support company directives

  • A Can-Do - It is my job attitude

  • Outgoing, positive, enthusiastic personality

  • Must demonstrate a love for dogs

  • Well-organized and efficient