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Support Staff Supervisor

1 month ago

Hastings, United States Pine Rest Christian Mental Health Services Full time
Cost Center
Hastings Clinic

Scheduled Weekly Hours
40

Work Shift
First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What will you do?

As a Support Staff Supervisor at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Support Staff Supervisor leads a group of staff performing routine (answering telephones, sorting and filing) to semi-complex (maintaining records, scheduling, screening calls, medication ordering, typing, researching and correcting filing and other non-routine clerical errors) administrative work. Uses discretion and judgment when assigning workloads, screening visitors and telephone calls, and organizing own workload to meet established priorities. Provides and oversees administrative administrative support and staff for the division, department or group. The following are general job characteristics of this classification. Specific duties and areas of responsibility for this position within each department shall be defined by the department manager or director. The Support Staff Supervisor must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:
  • Responsible for day to day operation of the Front Office. Provides daily administrative support to the front office staff.
  • Responsible for developing performance plans and on-going monitoring of performance of assigned staff.
  • Coordinates, prepares and conducts job performance evaluations for current and probationary support staff.
  • Responsible for development, recommendation, and implementation of office support staff policies and procedures.
  • Makes recommendations and implements discipline and termination as authorized
  • Train or coordinate the training and orientation of new support staff and current support staff on new procedures and applications.
  • Schedules support staff, assigns work, monitors workload and coordinates individual work assignments and the general workflow within the department.
  • Maintain and approve support staff time cards.
  • Fielding and directing questions from clinical staff. Responsible for maintaining clinical schedules and monitoring waitlist.
  • May balance daily batches, change box, and petty cash. Close and approve cash sheets. Bring completed deposits to the bank per the cash handling policy.
  • Plans and implements assigned projects assigned by Clinic Manager or Division Administration, which may have program- or organization-wide significance.
  • Gathers, interprets, and summarizes data and information; uses data to develop administrative and statistical reports. Composes confidential and sensitive reports, contracts, and records.
  • Offers administrative support which may include but not limited to the following tasks: working the front desk, greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, routine travel accommodations, and inputting data in computer system.
  • Establishes, maintains and revises record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
  • Formats reports when given direction from Clinic Manager. Operates dictating and computer software in order to compose materials dictated by clinical personnel.
  • Calculates charges, collects and verifies chargeable therapies, procedures and follows up on balances accordingly.
  • Reconcile receipts to be reimbursed.
  • Responsible to create a customer friendly environment and fielding any customer complaints.
  • May include tasks related to administer drug screens and breathalyzers.
  • Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence.
  • Must maintain annual training and demonstrate competency in the required programmatic training.
  • Performs other duties or functions as assigned by Manager.
What Does This Role Require?
Education/Experience:
  • Position prefers a minimum of three years of supervisory work experience.
  • Position requires completion of high school and additional training related to duties above. Additional training
  • may be required through formal education or through seminars.
  • Must maintain annual training and demonstrate competency in the areas of Safety, Infection Control, Patient Rights, and Corporate Compliance. Must complete annual TB skin test.
Benefits:
  • Medical, dental, vision & life insurance plans
  • 403(b) retirement match contribution by Pine Rest
  • Generous PTO for full and part time employees
  • Tuition assistance & loan forgiveness
  • Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
  • Partnership with Davenport University provides generous discount on tuition for employees and family members.


Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.