See more Collapse

Guest Service Ambassador Overnight

2 months ago

Greenbelt, United States Woodspring Suites Greenbelt Full time

Job Description

Job Description

RESUMEN DEL PUESTO El Embajador de Servicios al Huésped (GSA) es responsable de ayudar al Gerente de la Propiedad con la operación eficiente de la propiedad, asumiendo la responsabilidad operativa en ausencia del Gerente de la Propiedad y proporcionando liderazgo secundario para los miembros del personal.

Este rol puede ser a tiempo completo realizando tareas de recepción y oficina.

Este es un rol de TIEMPO COMPLETO MATUTINO (Turno AM).

FUNCIONES ESENCIALES DEL PUESTO

Relaciones con huéspedes: Reunirse y solicitar comentarios de los huéspedes regularmente para determinar la satisfacción de los huéspedes con los servicios e instalaciones. Tomar medidas para garantizar la mayor satisfacción posible de los huéspedes dentro de las limitaciones presupuestarias. Responder a las situaciones a medida que surjan y gestionar los conflictos de los huéspedes Operaciones: Revisar los estudios y espacios públicos diariamente de acuerdo con los estándares de marca del programa Limpio y Seguro. Asegurarse que todos los miembros del equipo estén capacitados para actuar de acuerdo con el procedimiento, en caso de emergencia o accidente. Asegurarse que todas las políticas y procedimientos sean seguidos con precisión en todo momento por todos los miembros del equipo. Coordinar las operaciones de recepción, como los registros, mudanzas, renovaciones, reservas, recorridos por la propiedad y eventos de ventas. Responder a las llamadas de servicio al huésped. Documentar la actividad laboral utilizando el registro apropiado y de acuerdo con la política y el procedimiento Ventas e Ingresos: Ejecuta el proceso de gestión de líder y completa todos los objetivos de ventas y marketing establecidos por el Gerente de Propiedad. Revisar el Inventario de Estudio diariamente para asegurar la maximización de los ingresos del estudio. · Mantener ventas efectivas de ofertas adicionales para satisfacer las necesidades de los huéspedes y maximizar los ingresos. Personal: Asistir en la capacitación de todos los miembros del equipo. Demostrar a los miembros del equipo cómo seguir eficazmente el programa "Di sí a una solicitud simple".

RESPONSABILIDADES ADICIONALES Responsabilidades de lavandería: clasificación, lavado, secado y plegado de ropa de cama y toallas de la empresa, así como limpieza

general/mantenimiento

de las instalaciones de lavandería doméstica y comercial. · Capacitar en forma cruzada las tareas de todos los miembros del personal no administrativo y realizar esas tareas conforme sea necesario o cuando lo solicite la supervisión. · Todas las demás tareas asignadas por supervisión.

CALIFICACIONES Educación: · Diploma de preparatoria o equivalente, o título de educación general (GED) Experiencia: · 1 o más años de experiencia en el sector de hostelería, comercio minorista o servicio de alimentos (preferido) Conocimiento: · Comprensión básica de varios procedimientos y prácticas comunes de oficina/recepción Habilidades: · Debe poder leer, escribir y hablar inglés de manera competente Operación de computadora intermedia que incluye, entre otros, el acceso a datos desde Internet Comunicación efectiva con el personal y los invitados. Manejo efectivo de conflictos Negociación efectiva y habilidades de ventas Habilidades: Leer, comprender y seguir procedimientos escritos Responder con calma en situaciones de conflicto y estrés. Adaptarse a los cambios en el trabajo diario · Solución de problemas de manera oportuna

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Guest Service Ambassador Over Night

    2 weeks ago

    Greenbelt, United States Sandpiper Property Management Full time

    Job Summary: The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide...

  • Guest Services Agent Full Time

    4 weeks ago

    Greenbelt, United States Hilton Garden Inn Greenbelt Full time

    **Reports To: Front Desk Supervisor, Front Office Manager or Assistant General Manager** **Department: Front Office**: **Compensation based on experience**PEP experience preferred**: **Primary Responsibilities**: - **> Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile.**: - **> Sell rooms in...

  • Guest Event Expert

    4 weeks ago

    Greenbelt, United States Marriott International Full time

    Job Number 24079892 Job Category Food and Beverage & Culinary Location College Park Marriott Hotel & Conference Center, 3501 University Blvd East, Hyattsville, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about serving guests during a...

  • Assistant Store Manager

    2 weeks ago

    Greenbelt, United States Jo-Ann Stores, LLC Full time

    **SUMMARY** The Assistant Store Manager is to be the right-hand leader to the Store Manager - through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so...

  • Assistant Store Manager

    3 weeks ago

    Greenbelt, United States Jo-Ann Stores, LLC Full time

    **SUMMARY** Handmade happiness starts with **you**! The Assistant Store Manager is to be the right-hand leader to the Store Manager - through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually...

  • Food & Beverage Team Leader

    4 weeks ago

    Greenbelt, United States Target Full time

    The pay range per hour is $25.50 - $43.35 **ALL ABOUT TARGET** As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we...

  • Convention Service Manager- Crowne Plaza College

    4 weeks ago

    Greenbelt, United States Remington Lodging & Hospitality Full time

    **Responsibilities**: - To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function. - Works...

  • Convention Service Manager- Crowne Plaza College Park

    4 weeks ago

    Greenbelt, United States Remington Full time

    Job Description Responsibilities: To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function....

  • Training Specialist

    7 days ago

    Greenbelt, United States Educational Systems Federal Credit Union Full time

    **Join Our Dynamic Team** Educational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 85,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy,...

  • Training Specialist

    4 weeks ago

    Greenbelt, United States Educational Systems Federal Credit Union Full time

    Job DescriptionJob DescriptionJoin Our Dynamic TeamEducational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 85,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of...

  • Assistant Store Manager

    3 weeks ago

    Greenbelt, United States JOANN Stores Full time

    **SUMMARY** The Assistant Store Manager is to be the right hand leader to the Store Manager - through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so...

  • Host/Hostess

    2 months ago

    Greenbelt, United States Jackmont Hospitality Full time

    TGI FRIDAYS // Store # 17596460 Capitol DriveGreenbelt, MD 20770 Role Purpose To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. Key Responsibilities & AccountabilitiesGreet incoming...

  • Host/Hostess

    4 weeks ago

    Greenbelt, United States Jackmont Hospitality Full time

    TGI FRIDAYS // Store # 17596460 Capitol DriveGreenbelt, MD 20770 Role Purpose To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. Key Responsibilities & AccountabilitiesGreet incoming...

  • Host/Hostess

    4 weeks ago

    Greenbelt, United States Jackmont Hospitality Full time

    Job DescriptionJob DescriptionTGI FRIDAYS // Store # 17596460 Capitol DriveGreenbelt, MD 20770 Role Purpose To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave. Key Responsibilities &...

  • Server>

    4 weeks ago

    Greenbelt, United States Ruby Tuesday Full time

    Ruby Tuesday - 8811 Greenbelt Road - [Restaurant Server / Wait Staff] As a Server at Ruby Tuesday you'll: Be responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model; Learn the menu to explain offerings- make recommendations and suggestively sell to Guests; Ensure orders are accurately...

  • Server

    4 weeks ago

    Greenbelt, United States Jackmont Hospitality Full time

    TGI FRIDAYS // Store # 1759 6460 Capitol Drive Greenbelt, MD 20770 Role Purpose Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & Accountabilities Greets Guests, builds rapport, and ensures an enjoyable,...

  • Server

    4 weeks ago

    Greenbelt, United States Jackmont Hospitality Full time

    Job DescriptionJob DescriptionTGI FRIDAYS // Store # 17596460 Capitol DriveGreenbelt, MD 20770 Role PurposeSets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks. Key Responsibilities & AccountabilitiesGreets Guests, builds rapport,...

  • Security Officer

    3 days ago

    Greenbelt, United States Signal of Silver Spring, Maryland Full time

    **Title**: Dedicated Security Officer **Reports To**: Branch Manager **Location**: Greenbelt, College Park, Hyattsville, and Surrounding Area **Compensation**:Hourly, $17.00-$18.00 per hour **Supervises**:None **Schedule**: Day, Evening, & Overnight **Requirements**: - Maryland Guard Card - Driver's License **Benefits**: - Annual Tuition...

  • Front Desk Supervisor Full Time

    4 weeks ago

    Greenbelt, United States Hilton Garden Inn Full time

    PLEASE NOTE: Only those candidates with previous Hotel experience and minimum 1 year of relevant Supervisory experience will be considered Job description for Hotel Front Desk Supervisor Position Title: Front Desk Supervisor Reports to: Front Office Manager/Assistant General Manager/General Manager Position summary: Primarily supervises front desk team...

  • Bartender

    4 weeks ago

    Greenbelt, United States Jackmont Hospitality Full time

    TGI FRIDAYS // Store 1759 6460 Capitol Drive Greenbelt, MD 20770 Role Purpose Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times. Key Responsibilities and...