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Service Appointment Coordinator

4 months ago

Queensbury, United States D'ELLA Honda of Glens Falls Full time

DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 30 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLA Auto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success amongst each of our members. We work toward a common goal of providing the best service in the industry.

SUMMARY

The Service Appointment Coordinator focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls, and making outbound calls that produce solid and specific appointments for the service department. The Service Appointment Coordinator must be friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills. Must also have a positive attitude and strong work ethic.

WHAT WE OFFER:

  • Medical, dental, vision
  • Supplemental benefits offered through Guardian
  • Life & disability provided by group
  • PTO
  • 401K with company match
RESPONSIBILITIES:
  • Follow scripts and guidelines on all inbound and outbound calls
  • Ensure that all calls presented are answered promptly and professionally
  • Must possess strong multitasking skills
  • Acquire complete knowledge of service information
REQUIREMENTS:
  • Good verbal and written communication skills
  • Self-motivation
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Drive to hit goals and quotas

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.