Client Service Representative

4 weeks ago

Sellersburg, United States Heartland Veterinary Partners LLC Full time

Job DescriptionDo you love what you do? So do we We are a busy multi-doctor practice in the heart of the beautiful, southern Indiana town of Sellersburg, just 7 minutes north of Louisville, KY We are searching for another Client Service Representative that loves what they do If you love talking to clients about their fur babies and learning about small animal & exotic medicine, then this is the job for you At Care-Pets we encourage and support you in continuing your education and growing your career in veterinary medicine You will love the diverse, inclusive, compassionate, and forward-thinking team, many of whom have been with us for decades. The fun but professional atmosphere is a joy to work in. Our practice has been serving the area for more than 35 years, and our dedication to the people and pets of our community shines through in everything we do.

Pay range:
$14 - $16

Operating hours: 8-6 Monday - Friday & 8-12 Saturday
***Ability to work Saturdays on a rotation is required

We are proud to offer our full-time teammates comprehensive benefits:

  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time off
  • 401(k) with match
  • Scrub allowance
  • CE BudgetFlexible schedule
  • Vet care discount
Essential Responsibilities
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

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